Imani Davis
Cincinnati,OH
Summary
Diligent Medical Assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VOGT Warehouse
01.2022 - 01.2024
- Organized Shipments for Clients
- Communicated with vendors through email on a daily basis
- Answered phones and directed drivers to correct docks
- Maintained Vendor relationships and expectations
- Improved product recommendations and increased sales
- Monitored Products and Inventory
Team Lead
Verst Logistics
01.2018 - 01.2022
- Lead a team of ten/fifteen in a fast paced production environment
- Optimized the flow of production to effectively keep up with quota
- Maintained Assembly lines to get products ready for shipping
- Created a fun work environment to keep up morale
- Motivated coworkers to be the best that they could be
- Processed truckloads being shipped/received
- Load boxes of complete packages onto pallets
Education
Medical Assisting Program - Data Science, Machine Learning
The Christ College of Nursing and Health Sciences
01.2024
Information Tecnology Program -
Per Scolas
01.2024
General Studies -
Southwest Dekalb High School
01.1999
Skills
- EKG
- Spirometry
- Phlebotomy
- CLIA Waived Testing
- Front Office Administration
- Injection Administration
- Leadership
- Medication Administration
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Comptia A+ Certified
- Certified Clinical Medical Assistant Certification, Taking late December 2024
Student of The Week MACC Program The Christ College of Nursing
I was nominated by my professors at The Christ College of Nursing and Health Sciences. I have straight A's and I participate in class. I am a fast learner and I also help my peers when needed. I received campus wide recognition and a $500 scholarship to help with my schooling.
Timeline
Customer Service Representative
VOGT Warehouse
01.2022 - 01.2024
Team Lead
Verst Logistics
01.2018 - 01.2022
Information Tecnology Program -
Per Scolas
General Studies -
Southwest Dekalb High School
- Comptia A+ Certified
- Certified Clinical Medical Assistant Certification, Taking late December 2024
Medical Assisting Program - Data Science, Machine Learning
The Christ College of Nursing and Health Sciences
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