Imani Dayvs
San Antonio,US
Summary
Health Manager with 7 years of experience in health education with a passion for community outreach and mental health advocacy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Coach/Connector
Valera Health
09.2021 - 03.2023
- Conducted phone consultations for outpatient services, ensuring patients received necessary psychiatric or therapeutic care
- Guided patients through service options, verified insurance, and facilitated mental health care enrollment
- Completed intake and suicide risk assessments, ensuring patient safety and proper care
- Scheduled initial appointments, coordinated with providers, and managed patient documentation
- Served as first contact for patients, requiring full knowledge of protocols, services, and HIPAA regulations
- Provided empathetic initial patient contact, offering guidance and emotional support
Adult SMI Case Manager
La Frontera Empact SPC
06.2020 - 01.2021
- Completed assessments and service plans for SMI clients with severe mental health and substance abuse
- Documented client progress and communicated updates via phone and in-person meetings
- Coordinated services with staff including POs, RNs, and NPs for medical management and rehabilitation
- Conducted home visits and attended jail and court appointments for client support
- Utilized skills in medical billing, mandated reporting, and suicide prevention while adhering to HIPAA regulations
- Boosted client recovery rates through effective coordination with healthcare professionals and regular home visits
Manager Trainee
Enterprise Holdings
09.2019 - 05.2020
- Managed personal and corporate accounts, ensuring client satisfaction and adherence to company values
- Negotiated rates and claims with insurance companies, achieving favorable terms
- Conducted in-person meetings with corporate clients, fostering strong business relationships
- Handled scheduling and filing tasks, maintaining organized and efficient operations
- Resolved customer issues with patience and effective solutions, enhancing service quality
- Enabled team success by fostering a competitive yet positive work environment
Education
Bachelor of Arts - Psychology
Northern Arizona University
Flagstaff, AZ05.2019
Certificate in Spanish - Study Abroad Program
Universidad Fidélitas
San Pedro12.2017
Skills
- All Microsoft platforms
- Communication
- Leadership
- Accountability
- Punctuality
- Documentation
- Organizational skills
- Scheduling
- Policy adherence
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
TASC - Suicide Prevention - December 2020
QPR - Crisis Intervention - December 2020
Adult & Pediatric First Aid/CPR & AED - Jan 2021
Alcohol & Drug Addiction Counseling - Jan 2021
Stress & Anxiety Management - March 2022
Dialectical Behavioral Therapy - March 2022
Community Service
- Red Cross
- Flagstaff Family Food Center
- Second Harvest Food Bank
Timeline
Health Coach/Connector
Valera Health
09.2021 - 03.2023
Adult SMI Case Manager
La Frontera Empact SPC
06.2020 - 01.2021
Manager Trainee
Enterprise Holdings
09.2019 - 05.2020
TASC - Suicide Prevention - December 2020
QPR - Crisis Intervention - December 2020
Adult & Pediatric First Aid/CPR & AED - Jan 2021
Alcohol & Drug Addiction Counseling - Jan 2021
Stress & Anxiety Management - March 2022
Dialectical Behavioral Therapy - March 2022
Bachelor of Arts - Psychology
Northern Arizona University
Certificate in Spanish - Study Abroad Program
Universidad Fidélitas
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