Imani Dolmo

• Provided exceptional customer service, ensuring positive dining experiences for residents and guests.
• Collaborated with kitchen staff to deliver timely meal service and accommodate dietary restrictions.
• Maintained cleanliness and organization of dining area to uphold health and safety standards.
• Assisted in training new team members on service protocols and restaurant procedures.
• Demonstrated adaptability in fast-paced environment while managing multiple tables efficiently.
• Built long-lasting relationships with residents.

• - Picking up phone calls
• - Arranging appointments
• - Accurately enters/updates patient information in the system.
• - filing and scanning patient paperwork/medical records.
• - answer emails and incoming phone calls.
• - Schedules, confirms, re-schedules and cancels appointments for both new and existing patients.
• - Assist patients in a timely manner by functioning as the primary contact for the practice, schedule patients’ tests, appointments/research appointments, and procedures.
• - Communicating with patients, pharmacies, and physicians over the phone under physician guidance.
• Handled insurance verification and billing inquiries to support financial operations.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.

Assisted customers in selecting products and provided excellent service to enhance their shopping experience.

• Collaborated with team members to achieve store sales goals through effective communication and teamwork.
• Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
• Greeted customers and helped with product questions, selections, and purchases.
• Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.

• Here I performed duties that included:
• - Assisting manager in handling money such as, counting the safe, cashier and refunds.
• - Provided Customer Service.
• - Keep work areas clean.
• Prepared and served food items according to quality standards
• Maintained cleanliness and organization of workstations
• Assisted in training new crew members on procedures
• Provided exceptional customer service during high-volume periods
• Collaborated with team to ensure timely order fulfillment

• - Assisting manager in handling money such as, counting the safe, cashier and refunds.
• - Provided Customer Service.
• - Keep work areas clean.
• Operated kitchen equipment safely and efficiently
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.