Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Imani Dominick

Jonesboro,GA

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

7
7
years of professional experience

Work History

Mail Handler

USPS, United States Postal Service
08.2019 - Current
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Monitored performance of all processing machines to identify and address any operational issues.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Maintained high level of confidentiality with mail items in line with regulations.

Customer Service Representative

ADT Security Systems
01.2022 - 11.2022
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
  • Demonstrated features and functionality of alarm systems to customers.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Responded to maintenance calls and troubleshot devices.
  • Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.

Claims Associate

State Farm
02.2020 - 11.2022
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Posted payments to accounts and maintained records.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Investigated accidents or incidents to determine cause and extent of damages.

92A Automated Logistical Specialist

US Army
08.2016 - 07.2017
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Enforced team adherence to safety regulations and protocols.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Bachelor - Criminal Justice

Saint Leo University
Saint Leo, FL

High School Diploma -

Burlington City High
Burlington, NJ
06.2016

Skills

  • Staff Development
  • Route Packages
  • Handling and Sorting Mail
  • Customer Satisfaction
  • Customer Transactions
  • Administrative Support
  • Customer Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

ADT Security Systems
01.2022 - 11.2022

Claims Associate

State Farm
02.2020 - 11.2022

Mail Handler

USPS, United States Postal Service
08.2019 - Current

92A Automated Logistical Specialist

US Army
08.2016 - 07.2017

Bachelor - Criminal Justice

Saint Leo University

High School Diploma -

Burlington City High

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Imani Dominick