Yesim Miller
Plainfield,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail Handler
The United States Postal Service
11.2021 - 09.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high level of confidentiality with mail items in line with regulations.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Operated mail processing machine to sort and package incoming and outgoing mail.
Certified Nursing Assistant
Towne Nursing Staff
01.2019 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Call Center Representative/ Router
Dish Network Corp
11.2017 - 03.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Sales Associate/Cashier
The Home Depot
10.2017 - 01.2019
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Lakenheath High School
England 06.2015
Skills
- Mail and Packages
- Excellent Observation Skills
- Staff Development
- Shipping and Receiving Proficiency
- Problem-Solving Skills
- Customer Experience
- Accurate Documentation
- Customer Satisfaction
- Employee Performance
- Report Writing
Certification
New Jersey Security Officer Registration Act (SORA License)- November 2023
Timeline
Mail Handler
The United States Postal Service
11.2021 - 09.2023
Certified Nursing Assistant
Towne Nursing Staff
01.2019 - 11.2021
Call Center Representative/ Router
Dish Network Corp
11.2017 - 03.2019
Sales Associate/Cashier
The Home Depot
10.2017 - 01.2019
High School Diploma -
Lakenheath High School
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