Summary
Overview
Work History
Education
Skills
Timeline
Generic

IMANI EVANS

San Antonio,TX

Summary

Talented kids club associate skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

4
4
years of professional experience

Work History

Art Room Lead

Boys and Girls Club of San Antonio
01.2023 - Current
  • Implemented approved curricula and personalized instruction to help individual members.
  • Structured lessons with focus on creativity, expression and diversified instruction.
  • Implemented learning curriculum while creating fun, interactive experiences.

Call Center Representative

ReconMR
09.2022 - 01.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Crew Member

McDonald's
09.2021 - 06.2022
  • Assisted patrons in making menu selections.
  • Directed patrons to restrooms and other amenities within facility.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high cleanliness and adhered to health code standards.

Crew Member

Domino's Pizza
03.2020 - 06.2021
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Prepared hot, fresh food to meet brand standards.

Education

High School Diploma -

Karen Wagner High School
San Antonio, TX
06.2022

Associate of Arts - Business Administration

San Antonio College
San Antonio, TX

Skills

  • Taking Orders
  • Teamwork and Collaboration
  • Customer Service
  • De-escalation Techniques
  • Call Center Operations
  • Lesson Plan Development
  • Child Supervision

Timeline

Art Room Lead

Boys and Girls Club of San Antonio
01.2023 - Current

Call Center Representative

ReconMR
09.2022 - 01.2023

Crew Member

McDonald's
09.2021 - 06.2022

Crew Member

Domino's Pizza
03.2020 - 06.2021

High School Diploma -

Karen Wagner High School

Associate of Arts - Business Administration

San Antonio College

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IMANI EVANS