Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Imani Fields

Belleville,MI

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities and coordinating customer paperwork. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Amazon Delivery Partner

Darts Delivery
Wixom, Michigan
02.2024 - Current
  • Loaded packages into vehicle for transport and ensured that all items were safely secured.
  • Inspected vehicles before each shift to ensure they were in good working order.
  • Reviewed delivery orders and mapped out optimal routes to ensure timely deliveries.
  • Delivered goods to customer's location according to specified timelines and communicated with customers regarding deliveries.
  • Maintained contact with dispatch throughout the shift via radio or phone to receive further instructions.

Independent Contractor- Instacart Shopper

02.2019 - Current
  • Effectively communicating with customers via online chat and over the phone
  • Upselling via order add-ons whenever possible
  • Locating and delivering the highest quality products in a timely manner.
  • Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Sales Rep

Asurion
Troy, MI
02.2021 - 02.2022
  • Provided personalized service to build relationships with customers.
  • Delivered new devices and considered best options for device setup and content transfer
  • Efficiently resolved any issues that arose throughout the setup process
  • Educated clients on additional products and services and closed sales.

Food Service Worker

Aramark
Ann Arbor, MI
12.2018 - 05.2020
  • Ensured items were stocked and the establishment met compliance codes for health inspections
  • Fulfilled customer orders, upsold whenever possible
  • Safely and efficiently managed cash drawer, ensuring accurate balancing at the end of shifts.
  • Ensured accurate completion of opening and closing tasks.

Shift Lead

Ahmo’s Mediterranean Grill
Ann Arbor, MI
09.2014 - 12.2018
  • Facilitated the onboarding process by educating and mentoring new employees
  • Successfully executed the tasks related to opening and closing procedures.
  • Managed restaurant inventory including stocking, inventory tracking, and order placement
  • Handled and balanced cash drawer responsibilities effectively.
  • Greeted customers and provided friendly service as well as information about products and pricing.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

Ann Arbor Huron High School
01.2013

Associates Degree: Liberal Arts -

Washtenaw Community College

Skills

  • Customer service
  • Problem-solving
  • Supervisor experience
  • Communication
  • Organization
  • Time management
  • Conflict resolution
  • Teamwork

References

  • James Ewing, Supervisor, Aramark, 1500 E Medical Center Drive, Ann Arbor, MI, 313.888.0631
  • Raed Madi, Manager, Ahmo’s Mediterranean Grill, 530 S. State Street, Ann Arbor, MI, 734.673.6988
  • Ashley Podczervinski, Supervisor, Asurion, Troy, MI, 734.740.4479
  • Michelle Garey, Professor, Washtenaw Community College, 734.447.8567, mgarey@wccnet.edu

Timeline

Amazon Delivery Partner

Darts Delivery
02.2024 - Current

Sales Rep

Asurion
02.2021 - 02.2022

Independent Contractor- Instacart Shopper

02.2019 - Current

Food Service Worker

Aramark
12.2018 - 05.2020

Shift Lead

Ahmo’s Mediterranean Grill
09.2014 - 12.2018

Ann Arbor Huron High School

Associates Degree: Liberal Arts -

Washtenaw Community College

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Imani Fields