Imani Garrett-Gadson
North Charleston,SC
Summary
Administrative professional skilled in maintaining confidentiality and organizing files, both physical and digital. Proven track record in accuracy and quality control, enhancing workflows in dynamic environments. Offers reliable support in medical and academic settings.
Overview
21
21
years of professional experience
Work History
Independent Contractor/Self Employed
Self-employeed
Charleston, Maine
10.2023 - Current
- Coordinated delivery operations on platforms like Instacart and Spark, ensuring timely and accurate service.
- Maintained high customer service ratings through timely communication and accurate order fulfillment.
- Resolved customer inquiries and negotiated pricing while coordinating pickups and deliveries to enhance customer satisfaction.
- Coordinated scheduling, route planning, and time management independently.
- Managed inventory and budget while optimizing social media listings for marketplace sales, increasing visibility and engagement.
- Acquired, restored, and resold furniture for profit in local marketplaces.
Receptionist
MASSAGE ENVY
Summerville, SC
06.2014 - 10.2023
- Maintained confidential client records in compliance with privacy standards.
- Created and maintained client files to ensure documentation accuracy and accessibility.
- Checked documentation for accuracy and fixed discrepancies.
- Performed administrative duties, including scheduling, data entry, and record maintenance.
- Assisted with scanning, filing, and organizing paperwork for daily operations.
- Managed billing records and accounts receivable, ensuring accuracy and compliance.
- Supported training of new employees on administrative procedures and documentation standards.
- Organized front-office systems to streamline support for clinical staff.
Support Manager
MASSAGE ENVY
Summerville, SC
11.2017 - 01.2019
- Supervised front desk operations, maintaining documentation standards to enhance customer experience.
- Coordinated staff responsibilities in work schedules to ensure smooth operations and service delivery.
- Led meetings to communicate administrative updates, fostering collaboration across departments.
- Conducted audits of administrative records, verifying accuracy and completeness for compliance.
- Performed receptionist duties, managing records and organizing client files efficiently.
Front Desk Receptionist
S.B. SALON
Charleston, SC
03.2012 - 02.2014
- Maintained organized and current front-office systems, streamlining workflow and enhancing client service.
- Organized and maintained client files and appointment records, improving access for staff and clients.
- Utilized Microsoft Office and salon management software for accurate recordkeeping.
- Handled deposits, inventory documentation, and product tracking, ensuring accuracy in financial reporting.
- Prepared operational documents daily and archived completed paperwork systematically.
Sales Associate / Jewelry Maker
GEECHEE GIRL ORIGINALS
Charleston, SC
03.2005 - 01.2011
- Guided customers in selecting unique handcrafted products, enhancing their shopping experience.
- Upsold additional items based on customer interests and needs.
- Processed transactions accurately with point-of-sale systems.
- Received and displayed product shipments on retail shelves upon delivery.
- Organized inventory records while tracking data weekly, monthly, and quarterly.
- Managed administrative records and bookkeeping files to enhance efficiency.
- Maintained documentation for custom orders and transactions to ensure compliance.
- Answered incoming calls to provide information on store products and services.
Cashier
CHICK-FIL-A
North Charleston, SC
02.2007 - 08.2009
- Processed customer transactions accurately and efficiently in a fast-paced restaurant environment.
- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Maintained accurate cash handling records and transaction logs, safeguarding financial integrity during transactions.
- Trained new employees on register operations and customer interaction best practices to ensure smooth onboarding.
- Assisted team members during peak hours to facilitate smooth workflow and service delivery.
- Organized daily operations and maintained cleanliness to support a productive and welcoming environment.
- Ensured cleanliness and organization of front counter area for optimal functionality.
- Followed company procedures with attention to detail and consistency throughout operations.
Education
Certificate -
Charleston School of Real Estate
Charleston, SC11-2020
Medical Billing & Coding Cirtificate -
DeVry University
02-2018
High School Diploma -
West Ashley High School
Charleston, SC06-2009
Skills
- Project management
- Logistics coordination
- Records management
- Document digitization
- File archiving
- Data quality control
- Adobe Acrobat proficiency
- Microsoft Office Suite
- Administrative support
- Administrative scheduling
- Client communication
- Cross-departmental communication
- Prioritization
- Attention to detail
Timeline
Independent Contractor/Self Employed
Self-employeed
10.2023 - Current
Support Manager
MASSAGE ENVY
11.2017 - 01.2019
Receptionist
MASSAGE ENVY
06.2014 - 10.2023
Front Desk Receptionist
S.B. SALON
03.2012 - 02.2014
Cashier
CHICK-FIL-A
02.2007 - 08.2009
Sales Associate / Jewelry Maker
GEECHEE GIRL ORIGINALS
03.2005 - 01.2011
Certificate -
Charleston School of Real Estate
Medical Billing & Coding Cirtificate -
DeVry University
High School Diploma -
West Ashley High School