Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Imani Hicks

700 Park Avenue, Rosa Alexander Hell Room#315 Norfolk,VA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. community focused leader and volunteer who takes pride and humbleness in what she does for others and her community

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Kemet Shop /patrick Henry Mall
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Service Champion

Taco Bell
02.2019 - 06.2023
  • Greeted customers, answered questions and took orders.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Maintained counter areas in neat and clean fashion.
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Communicated with store leadership on employee performance and development needs.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Salad Maker & Desert

Outback Steakhouse
02.2019 - 06.2022
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

No Degree - Pre-Medicine&chemistry

Norfolk Stat University
700 Park Ave Norfolk Va 23504
12.2027

High School Diploma -

Woodside High School
Newport News, VA
06.2023

Skills

  • Folding Clothes
  • modeling
  • choir cometition
  • fundraising
  • net-working
  • Sales Expertise
  • Customer Assistance
  • Product and Service Sales
  • Store Opening and Closing
  • Providing Feedback
  • Corrective Actions
  • Strategic Selling
  • Cash Register Operation
  • Educational Opportunities
  • Product Promotion
  • Assigning Tasks
  • Suggestive Selling
  • Cash Handling
  • Persuasive Selling
  • Productivity Maximization
  • Product Knowledge

Accomplishments

    was part of a women's group called 'The Ladies Of Distinction' where we helped build our community by participating in community work and pageants. i've also participated in their yearly kwanzaa community and pageant event where i won an $100 dollar scholarship


    volunteered at port for local church yearly where i fed the homeless, mainly during winter. i volunteered there with my dad where my job was tp help him when needed, pass out the food and portion, was well as meal prep


    was accepted for denbigh chapter of Delta Sigma Theta's fortitude scholarship my senior year; I would then go on to accept the scholarship in their annual high tea event.


    completed five years in woodside fine arts magnet, where i participated in the women's and show choir


    district 8 chourus


Timeline

Retail Sales Associate

Kemet Shop /patrick Henry Mall
06.2023 - Current

Service Champion

Taco Bell
02.2019 - 06.2023

Salad Maker & Desert

Outback Steakhouse
02.2019 - 06.2022

No Degree - Pre-Medicine&chemistry

Norfolk Stat University

High School Diploma -

Woodside High School

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Imani Hicks