Imani Ingram
Atlanta,GA
Summary
Positive and upbeat team leader, makes guests feel welcomed while balancing diverse business requirements. Carrying excellent oral, interpersonal, and organizational skills to maximize one’s satisfaction and preferences. Exceeds expectations by providing friendly, prompt, and attentive service tailored to said preferences; with help from the ability to adapt in any setting or situation to ensure complete professionalism and courtesy
Overview
8
8
years of professional experience
Work History
Associate Trainer
Velvet Taco
12.2023 - Current
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
Shift Supervisor
Panera Bread
01.2016 - 03.2020
- Assessed, and empowered team members to build customer satisfaction and loyalty to support retention and growth by 10%
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA12.2023
Skills
- Cash Handling
- Team Leadership
- Customer Service
- Clear Communication
- Excellent work ethic
- Team Player
- Positive and Friendly Attitude
- Employee Training
Accomplishments
Employee of the Month-2019
Adult First Aid/CPR/AED-2022
The International Honor Society in Psychology-2023
Dean's List-2023
Timeline
Associate Trainer
Velvet Taco
12.2023 - Current
Shift Supervisor
Panera Bread
01.2016 - 03.2020
Bachelor of Arts - Psychology
Clark Atlanta University
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