Imani Jaby
Germantown
Summary
Dynamic professional with extensive experience at Wegmans Food Markets, excelling in team management and sales leadership. Proven track record of enhancing customer satisfaction and optimizing inventory control. Skilled in training and developing staff while implementing effective communication strategies to drive performance improvements. Committed to achieving operational excellence and fostering a collaborative work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Overnight Assistant Manager
Wegmans Food Markets
Germantown
02.2019 - Current
- Monitored team performance and provided regular feedback to drive continuous improvement
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
- Coordinated schedules for optimal coverage during peak periods or special events
- Led a team of 10 employees, providing guidance and support to ensure successful completion of projects
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Monitored team performance and provided regular feedback to drive continuous improvement
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Conducted regular staff meetings to communicate goals, provide updates on performance metrics, address concerns or challenges faced by the team members
- Created employee schedules based on anticipated business needs while ensuring adequate coverage during peak hours/days; optimized staffing levels for maximum efficiency without compromising service quality
- Trained new hires on product knowledge, sales techniques, and customer service standards
Dairy Assistant Manager
Wegmans Food Markets
Maryland
01.2024 - 06.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by 20%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
- Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
- Performed regular quality checks on merchandise for damage or defects, promptly removing any unsellable items from the sales floor
- Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
- Worked closely with team members to organize backroom storage areas for easy access during restocking activities
- Followed safety protocols when handling hazardous materials or fragile items during stocking processes
- Trained new employees on proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices
Team Member
Wegmans Food Markets
Germantown
02.2019 - 01.2024
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Assisted in training new team members on company policies, procedures, and best practices
- Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
- Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
- Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments
- Maintained accurate records/documentation related to assigned tasks/projects for easy reference by other team members
- Effectively communicated updates on progress/statuses regarding assigned tasks to team members and superiors
- Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
Shopper
Amazon Warehouse
Springfield
08.2018 - 05.2020
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Performed quality control checks on outgoing shipments to ensure products met customer specifications
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
Customer Service Associate
Balducci's Food Lover's Market
Reston
04.2018 - 08.2018
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
Reimbursement Counselor
Lash Group
Rockville
11.2016 - 03.2018
- Verified patient-specific benefits to ensure accurate reimbursement processes.
- Documented and initiated prior authorization, claims appeals, and related processes.
- Reported reimbursement trends and delays to supervisors and case managers.
- Assisted coworkers with various tasks to enhance team productivity.
- Managed assigned cases effectively, ensuring timely resolution.
- Utilized Outlook, Word, and Excel to gather necessary data for reporting.
Insurance Reimbursement Specialist
AmerisourceBergen
Rockville
10.2017 - 03.2018
- Verified patient specific benefits
- Documenting and initiating prior authorization process, claims appeals, etc.
- Reports any reimbursement trends/delays to supervisor/case managers
- Help coworkers with their work
- Taking any case given to me
Specialty Team Member
Whole Foods Market
Gaithersburg
02.2014 - 01.2018
- Maintain a cleanly work environment
- Prepare customer order
- Handle transactions
- Build rapport with customers
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Assisted in training new team members on company policies, procedures, and best practices
- Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
Sales Associate
Teavana
McLean
10.2013 - 06.2015
- Made tea/prepared customer orders
- Spoke with customers, took money, kept the store clean
- Utilized Windows Office
Medical Assistant
Xpress Care Walk in Urgent Care
Pentagon City
07.2013 - 08.2013
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
Front Desk Receptionist
Department of Health
Washington
05.2009 - 08.2011
- Maintained cleanliness and organization of the front desk area at all times
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Waitress/Cashier
Maryland's Fresh Seafood
Upper Marlboro
05.2010 - 07.2010
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
Education
Medical Assistant - Certification
Technical Learning Centers
Washington, DC01.2013
High school -
Largo High School
Upper Marlboro, MD01.2009
Skills
- Retail math and sales
- Restaurant operations
- Filing and documentation
- Cash register operation
- Computer proficiency
- Data entry and management
- Microsoft Office suite
- Revenue analysis
- Sales leadership
- Team management and development
- Medical records management
- Guest relations and services
- Inventory control and merchandising
- Public relations strategies
- Medical coding and billing
- Project management skills
- Time management techniques
- Complaint resolution strategies
- Marketing fundamentals
- Training and supervision experience
- Staff training
- Conflict resolution
- Schedule coordination
- Performance monitoring
- Customer service focus
- Employee training
- Staff training experience
Certification
• Certified Medical Assistant, 09/01/16 to 09/01/19
• Food Handler Certificate, 01/22/26 to 1/22/29
• FY 17 AR Contractor Curriculum, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Code of Ethics and Business Conduct Training, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Ethical Walls, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Lash Group Compliance Communication and Training on Co-Pay Support Programs, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services HIPAA For Lash Group, 10/01/17 to 10/01/18
• CPR Certification
• Food Handler Certificate, 01/22/26 to 1/22/29
• FY 17 AR Contractor Curriculum, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Code of Ethics and Business Conduct Training, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Ethical Walls, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services Lash Group Compliance Communication and Training on Co-Pay Support Programs, 10/01/17 to 10/01/18
• AmerisourceBergen Consulting Services HIPAA For Lash Group, 10/01/17 to 10/01/18
• CPR Certification
Languages
English
Professional References
- Dora Bautista, Manager at Teavana, 3 years, dora_bright@yahoo.com, 240-671-6425
- Blair Barnes, Coworker at Whole Foods, 5 years, blair.barnes@wholefoods.com
- Sonali Rangnekar, Manager, sonali.rangenkar@lashgroup.com, (301) 337-4200
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Dairy Assistant Manager
Wegmans Food Markets
01.2024 - 06.2025
Overnight Assistant Manager
Wegmans Food Markets
02.2019 - Current
Team Member
Wegmans Food Markets
02.2019 - 01.2024
Shopper
Amazon Warehouse
08.2018 - 05.2020
Customer Service Associate
Balducci's Food Lover's Market
04.2018 - 08.2018
Insurance Reimbursement Specialist
AmerisourceBergen
10.2017 - 03.2018
Reimbursement Counselor
Lash Group
11.2016 - 03.2018
Specialty Team Member
Whole Foods Market
02.2014 - 01.2018
Sales Associate
Teavana
10.2013 - 06.2015
Medical Assistant
Xpress Care Walk in Urgent Care
07.2013 - 08.2013
Waitress/Cashier
Maryland's Fresh Seafood
05.2010 - 07.2010
Front Desk Receptionist
Department of Health
05.2009 - 08.2011
Medical Assistant - Certification
Technical Learning Centers
High school -
Largo High School