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Imani Johnlouis
Denham Springs,LA
Summary
Versatile professional with over 10 years of experience in high-volume service and retail environments. Expert in client relations, complex scheduling, and meticulous data management. Eager to leverage a strong background in hospitality and technical medical training to excel in an administrative or billing role
Overview
12
12
years of professional experience
Work History
Sales Associate/Patient Coordinator
America's Best Contact and Eyeglasses
Baton Rouge, LA
09.2024 - Current
- Oversaw front-desk operations, including management of high-volume multi-line phone systems and secure fax communications.
- Optimized patient flow through appointment scheduling and management of digital records in adherence to privacy standards.
- Facilitated communication between patients and insurance providers to verify date of service and coverage eligibility.
- Coordinated secure exchange of patient records and medical documentation with external providers to maintain continuity of care.
- Facilitated client consultations to interpret complex prescriptions and recommend tailored technical lens solutions.
- Executed precise measurements and adjustments on optical hardware to maintain high standards of accuracy and support client satisfaction.
Coding Extern
Baton Rouge Clinic, AMC
Baton Rouge, LA
04.2024 - 05.2024
- Assigned appropriate ICD-10, CPT, and HCPCS codes to patient diagnoses and procedures based on medical records.
- Determined E/M levels based on patient charts to ensure appropriate reimbursement and compliance with coding guidelines.
- Input coded data into EHR systems accurately and efficiently.
- Assisted with internal audits to identify and correct coding errors and improve accuracy.
- Provided support to the billing department in resolving claim denials and rejections related to coding issues.
Lead Hostess & Quality Assurance (QA) Coordinator
Various Establishments
Denham Springs, LA
06.2014 - 08.2023
- Administrative Coordination: Managed front-of-house operations for high-volume establishments, managing digital reservation systems and multi-line phone systems, addressing complex guest inquiries, coordinating special events, optimizing guest flow for maximum efficiency and providing professional conflict resolution.
- Quality Assurance & Standards: Acted as the final point of quality control (QA) for service output, ensuring all deliverables met rigorous brand standards and health/safety protocols.
- Financial Management: Executed accurate daily financial reporting and Point of Sale (POS) reconciliations, maintaining high accountability for cash and credit transactions.
- Operational Agility: Collaborated across departments to support operational needs during peak hours, ensuring seamless business continuity and team efficiency
- Staff Training: Mentored and trained new team members on service workflows, software systems, and company policies to ensure a consistent client experience.
Education
Post-Baccalaureate Diploma - Medical Billing And Coding
Fortis College
Baton Rouge05-2024
High School Diploma - undefined
Denham Springs High School
Denham Springs05-2016
Skills
- Insurance Verification & Authorization
- HIPAA & Regulatory Compliance
- Insurance coding (ICD-10 and CPT)
- Medical Terminology & Documentation
- Inbound/Outbound Correspondence
- Records & Information Management
- Complex Scheduling & Logistics
- Patient & Client Relations
- Cross-Functional Collaboration
- Quality Assurance (QA) & Accuracy
Timeline
Sales Associate/Patient Coordinator
America's Best Contact and Eyeglasses
09.2024 - Current
Coding Extern
Baton Rouge Clinic, AMC
04.2024 - 05.2024
Lead Hostess & Quality Assurance (QA) Coordinator
Various Establishments
06.2014 - 08.2023
High School Diploma - undefined
Denham Springs High School
Post-Baccalaureate Diploma - Medical Billing And Coding
Fortis College