Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Imani Johnson

Killeen,TX

Summary

Experienced customer service professional with diligent attention to detail and highly ethical nature. Dedicated to serving all customers and providing complete satisfaction at all times no matter the task or obstacle. Reliable in assuring that task are completed effectively and accurately all while providing an atmosphere to uplift and push my fellow peers. I am passionate about being good at what I do and leaving a positive impact anywhere I go.

Overview

4
4
years of professional experience

Work History

Bank Teller

First National Bank Texas
11.2022 - Current
  • Reconciled cash drawer and resolved discrepancies.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained responsibility of commercial vault.

Customer Service Agent

Today's Car Wash
01.2022 - 11.2022
  • Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
  • Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.

Host/To-Go Server

Texas Roadhouse
Killeen, TX
08.2018 - 01.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted managers with quickly resolving service- and food-related issues.

Education

High School Diploma -

Robert M Shoemaker High School
Killeen, TX
05.2020

Skills

  • Team Work/Leadership
  • Cash Accuracy
  • Teachable
  • Building Rapport
  • Information Processing
  • Supervising Tellers
  • Call and Email Handling
  • Professionalism
  • Employee Coaching and Motivation
  • Priority Management

Accomplishments

Top Money Maker of the quarter!

Top Money Maker of my district!

3 time EOM!

Promoted twice within one year!







Timeline

Bank Teller

First National Bank Texas
11.2022 - Current

Customer Service Agent

Today's Car Wash
01.2022 - 11.2022

Host/To-Go Server

Texas Roadhouse
08.2018 - 01.2022

High School Diploma -

Robert M Shoemaker High School

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Imani Johnson