Jessica Morales
East Hartford
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Bank Teller
Wells Fargo
East Hartford
04.2024 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced daily cash transactions.
- Assisted customers with account inquiries and service requests.
- Ensured compliance with banking regulations and policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Responded and assisted customers with account inquiries and updates.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Verified amounts and integrity of every check or funds transfer.
- Transmitted orders to supply cash to meet daily needs.
Store Manager
Dollar Tree
02.2012 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Associate
JCPenney
10.2007 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06.2006
Skills
- Retail Inventory Management
- Customer Experience Management
- Inventory Management
- Store Display Creation
- Shrink Reduction
- Accurate Cash Handling
- Customer Service Process Improvement
- Staff Training
- Shipment Processing
- Store Opening and Closing Procedures
- Inventory Control Procedures
- Staff Management
- Team Leadership
- Time Management
- Constructive Feedback
- Stock Organization
- Goals and Performance
- POS Inventory System Operation
- Maintaining Clean Work Areas
- Customer Service
- Till Counting
- Leadership Development
- Visual Displays
- Proper Staffing
- Delivery Schedules
- Replenishment and Recovery
- Positive and Friendly
- Seasonal Displays
- Work Planning and Prioritization
- Corrective Actions
- Customer Service Standards
- Bank Deposits
- Critical Thinking
- Recruiting and Interviewing
- Merchandising
- Leadership
Accomplishments
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Exceeded monthly store sales goals Number months in a row.
Timeline
Bank Teller
Wells Fargo
04.2024 - Current
Store Manager
Dollar Tree
02.2012 - Current
Sales Associate
JCPenney
10.2007 - 01.2009
High School Diploma -
East Hartford High School