Imani Jones
Spring,TX
Summary
I am a quick learner, with a positive attitude and focus on safety. Very hands on. Highly recommended of being a great team leader as well as independently. Excellent customer service stills. Able to start work as soon as possible. With reliable transportation. Willing to relocate to: Humble, TX - Spring, TX - Aldine, TX Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Medical Call Center Representative
R1
Remote
07.2021 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Educated customers about billing, payment processing and support policies and procedures.
Outreach Worker (Food distributional)
YMCA/ HOUSTON FOOD BANK
Houston, TX
04.2020 - Current
- The YMCA partnered with the Houston Food Bank, Montgomery County Food Bank, Brighter Bites and other community partners across greater Houston to provide critical food and supplies to thousands of families each week at numerous distribution sites throughout the city.
Program Assistant
YMCA
Houston, TX
11.2017 - 03.2020
- Assists with the delivery of a specific YMCA program to the membership and community that focuses on youth development and healthy living.
- Works under general supervision by following standard practice and procedures.
- Essential Functions: Promotes and incorporates the YMCA five core values and character development model in to all program activities.
- Prepares registration forms Assists in the marketing and distribution of program information.
- Responsible of making schedules weekly for sites as well as staff scheduling.
- LOD (Leader on Duty) daily and nightly for multiple locations. Made sure everything was going smoothly for our customers as well as staff.
Sports Assistant/ Referee
YMCA
Houston, TX
06.2015 - 08.2017
- Responsible for the planning, execution, and interacting with members and participants during daily activities for various age groups in the gym or sports field.
- Was required to provide a quality experience to children and parents that focuses on youth development, including the YMCA core values: honesty, respect, responsibility, caring, and faith.
- Assisted administrative work pertaining to the youth sports department.
- Practiced and referred the youth playing the sports: Volleyball, Basketball, Soccer and T-Ball.
Kids Club Staff
Gold's Gym
Humble, TX
02.2014 - 12.2014
- Care for children in a defined area of the gym for the attending member(s).
- Interact with the children in a positive and age appropriate manner.
- Organize and participate in recreational and educational activities, such as games, drawing, handicrafts, and reading to children
- Maintain discipline with the children and initiate other measures to control behavior.
- Keep security records on individual children ensuring that all children have a registration form on file.
- Organize and store toys and materials to ensure order in Kids Club area.
- Support children's emotional and social development, encouraging understanding of others and supporting positive self-concepts.
Summer Camp Counselor
YMCA
The Woodlands, TX
06.2013 - 08.2013
- The primary responsibility of a Day Camp youth Development Counselor is to supervise and engage kids to ensure their safety and fun while at day camp.
Education
Medical Assistant
Pima Insuitute
Spring, TX11.2021
Some college - Kinesiology
Texas Southern University
Houston, TX05.2017
High school diploma or GED - undefined
Spring High School
Spring, TX05.2015
Skills
Microsoft Word
- Outreach strategies
- Data collection
- Family outreach
- Youth outreach
- Customer service
Childcare (8 years)
Sports Coaching (3 years)
Toddler Care (3 years)
Heavy Lifting (1 year)
Medical billing (4 years)
Athletic Trainer/ Sports Medicine (8 years)
Math
Teaching (5 years)
Timeline
Medical Call Center Representative
R1
07.2021 - Current
Outreach Worker (Food distributional)
YMCA/ HOUSTON FOOD BANK
04.2020 - Current
Program Assistant
YMCA
11.2017 - 03.2020
Sports Assistant/ Referee
YMCA
06.2015 - 08.2017
Kids Club Staff
Gold's Gym
02.2014 - 12.2014
Summer Camp Counselor
YMCA
06.2013 - 08.2013
Some college - Kinesiology
Texas Southern University
High school diploma or GED - undefined
Spring High School
Medical Assistant
Pima Insuitute