Suarez Angie
Orlando,FL
Summary
Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
7
7
years of professional experience
Work History
Medical Call Center Representative
First Choice Pediatrics
04.2021 - Current
- Scheduled patient appointments in respective doctors' calendars
- Greeted and interacted with patients to provide information, answer general questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer general questions, and direct calls to appropriate staff.
- Registered and verified patient records with most up-to-date information.
Patient Service Representative
First Choice Pediatrics
09.2019 - 04.2021
- Greeted and directed patients or visitors.
- Managed patient registration process, confirming data accuracy and completeness
- Built and maintained positive working relationships with patients and staff.
- Used e Clinical Works to schedule appointments.
- Verified insurance eligibility and coverage for patients
- Trained new personnel regarding company operations, policies and services.
Club Counselor
Hilton Grand Vacations
12.2017 - 05.2019
- Answer inbound calls from owners needing inquiries
- Process payment fees for members and owners when applicable
- Assist and answer any complaints using Hilton values
- Confirm future reservations and provide information about resort amenities and units.
Attractions Attendant
Universal Orlando Resorts
05.2017 - 07.2018
- At the Hogwarts Express Greet guest, operate attraction, provide best guest service possible.
Education
High School diploma -
Colonial High School
Associate of Science - Health Administration
Valencia College
05.2020
Skills
- Microsoft Word / Excel / PowerPoint / Outlook
- VOICE
- E-clinical Works 11
- Organization
- Time Management
- Customer Inquiries
- Verbal and Written Communication
- System Documentation
- Call Center Operations
- Problem-Solving Skills
- Information Updates
- Inbound Phone Call Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Call Center Representative
First Choice Pediatrics
04.2021 - Current
Patient Service Representative
First Choice Pediatrics
09.2019 - 04.2021
Club Counselor
Hilton Grand Vacations
12.2017 - 05.2019
Attractions Attendant
Universal Orlando Resorts
05.2017 - 07.2018
High School diploma -
Colonial High School
Associate of Science - Health Administration
Valencia College
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