Imani Jones
Hampton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Approximately 50-100 calls in a hour
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Care Technician - CCHT
Trinity Dialysis Clinic
11.2025 - 01.2026
- Monitored patient vital signs and documented changes in electronic health records.
- Assisted with dialysis procedures, ensuring patient comfort and safety throughout treatments.
- Educated patients on treatment plans and proper care techniques to enhance understanding and compliance.
Patient Care Technician - CCHT
Southside Kidney Clinics
06.2025 - 11.2025
- Monitored patient vital signs and documented changes in electronic health records.
- Assisted with dialysis procedures, ensuring patient comfort and safety throughout treatments.
- Educated patients on treatment plans and proper care techniques to enhance understanding and compliance.
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
08.2024 - 06.2025
- Monitored patient vital signs and documented changes in electronic health records.
- Assisted with dialysis procedures, ensuring patient comfort and safety throughout treatments.
Patient Care Technician
DaVita Medical Group
03.2023 - 05.2024
- Monitored patient vital signs to ensure health stability and alert medical staff of significant changes.
- Documented patient interactions and progress accurately in electronic health records to support continuity of care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Cashier/ Customer Service Associate
Publix
11.2017 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered and directed calls to the appropriate department or answered questions about customer service department. Answered about 40 calls a day
- Helped customers find specific Products and gave product advice
Packer/customer Service
Amzon
11.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Approximately 30 calls a day
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Officer
Allied Universal Security Services
10.2019 - 07.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access
- Answer and directed calls using a multi system telephone . Approximately 30 calls or more a day
Education
High School Diy -
Benjamin E Mays HS
Atlanta , Ga05.2018
Skills
- Store Opening and Closing
- Customer Service
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Energy and Physical Stamina
- Teamwork and Collaboration
- Microsoft Office
- Customer Satisfaction
- Team Exercises
- Excellent Communication Skills
Timeline
Patient Care Technician - CCHT
Trinity Dialysis Clinic
11.2025 - 01.2026
Patient Care Technician - CCHT
Southside Kidney Clinics
06.2025 - 11.2025
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
08.2024 - 06.2025
Patient Care Technician
DaVita Medical Group
03.2023 - 05.2024
Customer Service Representative
TTEC
03.2022 - Current
Packer/customer Service
Amzon
11.2020 - 11.2021
Security Officer
Allied Universal Security Services
10.2019 - 07.2020
Cashier/ Customer Service Associate
Publix
11.2017 - 06.2022
High School Diy -
Benjamin E Mays HS