Imani Lang
Washington,DC
Summary
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well in an on-site or remote environment and use my initiative. I am also able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
Work History
Call Center Representative
US Department of Veterans Affairs
Washington, DC
01.2024 - Current
- Assist callers by directing them to proper resources to address questions, issues, and complaints
- Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
Concierge
NFC Amenity Management
College Park, MD
07.2023 - 12.2023
- Handling requests from community residents, sorting and distributing mail, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, handling the marketing of residential communities.
Prestige Beauty Advisor
Ulta
Capitol Heights, MD
08.2020 - 07.2023
- Shared product knowledge to guests on high-end & affordable beauty products
- Started as an entry-level beauty advisor
- Promoted to Prestige Beauty Advisor, this position required more knowledge of brands, makeup, and skincare applications and more drive to sell high-end, good-quality beauty products
- Ensured that all clients' requested services were appropriately attended to
- Demonstrated excellent communication skills in interaction with customers.
Customer Service Representative
Maryland Health Connections
Remote
06.2019 - 06.2020
- Respond to high volume inbound customer calls regarding various requests (health insurance enrollment, service concerns, general questions)
- Ensured response to customer inquiries about Medicaid, qualified health plans, and stand-alone dental plans with clarity and knowledge of products and services
- Ensured that all clients' requested services were appropriately attended to
- Demonstrated excellent communication skills in interaction with customers.
Beauty Consultant
Sephora
Hyattsville, MD
12.2018 - 06.2019
- Determine client's needs and suggest products to meet their needs
- Answer inbound calls to communicate product knowledge to clients as appropriate
- Conducted professional telephone conversations to service existing accounts in a high call volume environment
- Resolved customers' concerns and complaints by identifying problems and coordinating appropriate corrective action.
Education
High school or equivalent -
H.D Woodson SHS
Washington, DC06.2017
Skills
- Problem Solving
- Effective Communication skills
- Multi-tasking
- Time Management
- Attentiveness
- Highly Organized
- Profficiency with Technology
- Adaptability
- Retail sales
- Customer Service
- Administration
- Typing
- Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
US Department of Veterans Affairs
01.2024 - Current
Concierge
NFC Amenity Management
07.2023 - 12.2023
Prestige Beauty Advisor
Ulta
08.2020 - 07.2023
Customer Service Representative
Maryland Health Connections
06.2019 - 06.2020
Beauty Consultant
Sephora
12.2018 - 06.2019
High school or equivalent -
H.D Woodson SHS