Imani McDonald
Memphis,TN
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Manager
FedEx:Ground
Memphis, TN
01.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Sales Associate
The UPS Store Inc.
Memphis, TN
02.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Cosmetics Sales Representative
Clinique
Vicksburg, MS
11.2017 - 02.2019
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Ranked among top sales performers, averaging over sales annually.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Certification\ License - Esthetician
Goulds Academy
Memphis, TN09.2022
Bachelor of Science -
Alcorn State University
Lorman, MS05.2016
High School Diploma -
Vicksburg High School
Vicksburg, Ms05.2015
Skills
- ADP Workforce Now
- Operation Monitoring
- Logistics Oversight
- Apple Final Cut Pro
- Microsoft Office
- Customer Service
- Mathematical Calculation and Reasoning
- Labor Relations
- Sales Activities
- Records Organization and Management
- Team Leadership
Timeline
Operations Manager
FedEx:Ground
01.2021 - Current
Sales Associate
The UPS Store Inc.
02.2019 - 01.2021
Cosmetics Sales Representative
Clinique
11.2017 - 02.2019
Certification\ License - Esthetician
Goulds Academy
Bachelor of Science -
Alcorn State University
High School Diploma -
Vicksburg High School
traveling
growing up as a military child i traveled a lot with my dad. i love exploring new cities and trying new food and going to new places.
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