Imani Meadows
Lithonia,GA
Summary
University of West Georgia graduate with a passion for Criminology and Women's Studies. Excels in fast-paced environments while engaging with diverse groups. Demonstrated academic excellence with a 3.5 GPA. Strong interpersonal skills and adept in financial management. Thrives on connecting with others and ensuring efficient resource use.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative 2
Georgia Department of Driver Services
09.2024 - Current
- Answering customer questions and concerns regarding their licenses and other credentials
- Resolving issues related to license suspensions, reinstatement and issuance
- Providing important and accurate information on DDS policies and procedures
- Effectively and efficiently handling high volume calls when communicating with customers
- Precisely reviewing customer documents and modifying customer records
Driver Examiner
Georgia Department of Driver Services
03.2023 - 09.2024
- Assisting citizens and non-US Citizens with completing their requirements successfully to obtain an Georgia ID and/or license
- Accompany drivers in their vehicles to observe if their capabilities under the Georgia Law
- Managing examination including motorcycles, commercial vehicles, and etc.
- Handling at times large amounts of money via cash and/or credit cards
Financial Services Representative
World Finance Tax and Loan
05.2022 - 12.2022
- Help customers towards better credit mobility through financial choices while providing great customer service assisting with questions and concerns
- Discover financial possibilities with the customers by figuring out the problem and finding the solutions
- Promoting products such as loans to new borrowers, present borrowers, and former borrowers as well as taxes as year long
Member Frontline
Sam's Club
08.2021 - 05.2022
- Run the Member Service Desk by answering phones, organizing files and keeping stations clean
- Help customers with their membership by creating new memberships, updating information on file, and fixing any complication with membership
- Return items from customers that are not efficiently working for them and return their money
- Promote upgrades on memberships such as the Plus Membership with the deals around the store as well as the Master Cards with the company
- Collect all the returned items and disposed of them or put it back in their designated place
Inventory Associate
Wis International
03.2021 - 07.2021
- Counted all the store inventory
- Scanned in store products in our system for proof of report to get track
- Provided customers helpful information on the locations on certain products if I was able to
- Climbed up a ladder to counter inventory on a higher level as well as standing for extended time period while moving and bending frequently
Mail Clerk
University of West Georgia Postal Services
08.2018 - 03.2020
- Received packages into Arrival System
- Delivered out packages for students at window
- Scan in Parcels into Post Office scanner, then sort into tubs by zip code
- Sort and load Po Box mail for students and Organizations
- Filled in on the mail route and with very little training was able to caught quickly
Cashier
Sam's Club
06.2017 - 01.2018
- Helped customers find the items they were looking for and serve the customers by checking them out at the register.
- Persuaded customers to upgrade they Sam's card and get a Sam's credit card.
- Managed cash drawer of more than $500 by accurately tracking transactions and providing change.
- Completed weekly inventory reports to ensure stocking of commonly requested products.
- Provided excellent customer service experience by answering customer questions and concerns, and quickly resolving any issues.
Education
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA05.2020
Skills
- Customer service
- Microsoft Office
- Financial services
- Microsoft Excel
- Order Picking
- Sales
- Microsoft Powerpoint
- Organizational skills
- Phone etiquette
- RF Scanner
- Retail sales
- Communication skills
- Administrative experience
- Marketing
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Time management
- Inventory Control
- Call center experience
- Critical thinking
- Professional telephone demeanor
- Relationship building
- Computer proficiency
- Customer relations
- Data entry
- Administrative support
- Call center operations
- Receiving support
Certification
- Member, Wolves Helping Others (W.H.O), 05/01/20
- Member, Black Student Alliance (BSA) at UWG, 08/01/16
- Driver's License, 05/01/20
Timeline
CSR - Customer Service Representative 2
Georgia Department of Driver Services
09.2024 - Current
Driver Examiner
Georgia Department of Driver Services
03.2023 - 09.2024
Financial Services Representative
World Finance Tax and Loan
05.2022 - 12.2022
Member Frontline
Sam's Club
08.2021 - 05.2022
Inventory Associate
Wis International
03.2021 - 07.2021
Mail Clerk
University of West Georgia Postal Services
08.2018 - 03.2020
Cashier
Sam's Club
06.2017 - 01.2018
Bachelor of Science - Criminology
University of West Georgia