Imani Nash-Smith
Atlanta,GA
Summary
Astute professional brings strong background in health records and information management.
Focused on security and performance in face of changing industry demands and regulations.
Promoted to Team Lead within 1 year of employment. Achieved Employee of the Month three months in a row. Achieved an award for increased patient check-in productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Registration Associate
Children's Healthcare Of Atlanta
09.2022 - Current
- Supported team of Registration Clerks by performing various front desk tasks, such as accurately using the reservation system and responding to inquiries.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Facilitated effective communication with patients through clear explanation of medical terms.
- Verified proper authorization before releasing requested medical records.
- Verified insurance benefits to ensure hassle-free patient record creation.
- Adapted payment collection to meet the requirements of various insurance programs while ensuring adherence to specific plan guidelines.
- Collected, organized, and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Worked closely with Medicare, Medicaid, and private insurance providers to build connections and address billing complications.
Customer Sales Advisor
Best Buy
08.2021 - 09.2022
- Delivered outstanding support and customer satisfaction to multiple patrons on a regular basis.
- Assisted call-in customers with questions and orders.
- Provided valuable insights to customers regarding promotional choices, sales guidelines, and techniques for optimizing benefits derived from company offerings.
- Maintained customer accounts and relationships.
- Executed responsibilities with self-reliance and minimal oversight.
- Cultivated customer and community relationships for sustainable business expansion.
- Exceeded defined sales objectives set by the company.
Sales Associate
Lady Footlocker
10.2020 - 08.2021
- Effectively communicated merchandise features and benefits to enhance customer understanding.
- Advised clients on appropriate merchandise based on their needs and preferences
- Engaged with customers to identify their needs
- Calculated sales prices, processed both cash and credit card payments and totaled purchases
- Shipped out orders.
- Maintained store visual appeal and customer engagement by organizing racks and shelves.
- Delivered outstanding customer service by creating a welcoming atmosphere for existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Shiloh High School
Snellville, GA05.2021
Skills
- Benefit Overview
- Database Management
- Benefits Explanations
- Medical Insurance
- Benefit Assessment
- Patient Registration
- Strong Organization
- Interpreting Orders
- Resolving customer issues
- Insurance Billing
- Microsoft Office Suite
- Customer Consulting
- Medical Terminology
- Customer Relationship Management (CRM)
- Complaint resolution
- Scheduling Appointment
- Scheduling
- Data Entry
- Microsoft Office Suite
- Patient Registration
- Critical Thinking
- Computer Proficiency
- Eligibility Determination
- Health Education
- Referral Coordination
- Patient Registration
- HIPAA Compliance
- Strong Organization
- Insurance Verification
- Patient Education
- Order Verification
- Patient Referrals
- Medicare Part A,B, C & D
Certification
Basic Life Support Certificate
Timeline
Lead Registration Associate
Children's Healthcare Of Atlanta
09.2022 - Current
Customer Sales Advisor
Best Buy
08.2021 - 09.2022
Sales Associate
Lady Footlocker
10.2020 - 08.2021
High School Diploma -
Shiloh High School
Basic Life Support Certificate
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