Imani Spencer
Hiram,GA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Aromatic Fragrances International
03.2023 - Current
- Monitored and tracked budgets and expenses on costumer project.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Proofread and edited documents to fix errors.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Complete project within schedule dates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer guidelines and expectations
Leasing Consultant /Assistant Manager
GMH Communities
02.2020 - 01.2023
- Perform special revenue-driving projects for property events.
- Enter client data into the Entrata system.
- Perform move-in and work with vendors and other third-party companies
- Assisted prospective tenants in paperwork completion and other logistics in a clear matter.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements.
- Advising and guide resident on their concerns with apartment or roommates in an emphatic matter. Visa email ,phone call,or in-person meetings.
- Be a voice for residents when it comes to improvements on the property.
- Explore more efficient and creative was to promote or enhance resident expectations.
Regional Sales Manager
W1N
01.2018 - 01.2020
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Service existing accounts, obtains sales orders and establishes new accounts
- Maintains records in the CRM system and provides reports to management to include call logs, weekly work plans, analysis findings, etc
- Provide a positive experience for customers and associates across all sales channels
- Communicate with customers to investigate their product or service needs; identify and suggest products and services that meet those needs
- Summit and follow up with tickets on customers behalf.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
East Paulding High School
05.2017
Skills
- Verbal and Written Communication
- Customer Follow-Up
- Database Entry
- Customer Support Needs Assessment
- Microsoft Office
- Google suites
- Customer Experience Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Clerk
Aromatic Fragrances International
03.2023 - Current
Leasing Consultant /Assistant Manager
GMH Communities
02.2020 - 01.2023
Regional Sales Manager
W1N
01.2018 - 01.2020
High School Diploma -
East Paulding High School
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