Imani Stevens
Summary
Skilled at fast paced hands-on jobs. Employed in the food industry for over 6 years doing a verity of jobs such as a crew member, cashier, expo to host. I am a strong people person with good communication skills. Number one valuable piece of information I learned is that customer satiation is the most important as well as being a reliable and punctual worker.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Bartender
Protocol
Amherst
05.2024 - Current
- Prepared and sever cocktails, beer, and wine in a fast paced environment
- Delivered friendly customer service to maintain repeat customer clientele
- Restocked inventory and performed opening and closing task
- Managed tabs, cash, and credit transactions accurately
- Increased sales through drink recommendations and upselling
Waitress
Protocol
Amherst
04.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Communication with kitchen expoing dishes to food runners
- Assisted guests with menu selections and dietary restrictions.
- Trained new servers on restaurant policies and procedures.
- Handled customer complaints professionally and efficiently.
- Supported promotional events by setting up and serving food and drinks.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Craft Services
Motion Picture, Television and Commercial Productions
New Port
05.2022 - Current
- Crafty services on set. Provides food and drinks to all production cast and crew members.
Child care Babysitting
Babysitter
Amherst
05.2013 - Current
- Responsibilities varied from preparing meals, making creative games for indoor and outdoor activities and assisting the teachers with small group activities.
Manager
The Black Sheep Deli
Amherst
04.2018 - 05.2022
- Developed solid relationships with staff, customers, and vendors.
- Made weekly schedule
- Focused employees on important jobs such as opening and closing task, prioritizing work to accomplish daily goals.
- Managed the flow of orders in store and online.
- Prepared sandwiches, coffee drinks and lattés.
- Handled large catering orders.
- Improved team performance by offering direction and hands-on support.
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues.
Waitress
Goten of Japan
Sunderland
12.2022 - 02.2022
- My job consisted of setting up tables, serving sushi & hibachi as well as serving a variety of drinks and cocktails.
- Before opening and closing there was a full cleaning of the store from bathroom to vacuuming.
Crew member
Dunkin Donuts
Amherst
01.2016 - 02.2018
- My job consisted of me taking orders and assembling drinks.
- I prepared hot foods, baked goods and frosted donuts.
- When not helping customers I swept mopped, restocked and wiped down counters.
- Throughout the day I would check bathroom and make sure areas were clean.
Teacher Assistant
Kids Express
Hadley
06.2013 - 08.2013
- Observed and monitored children's play activities.
- Created classroom environment conducive to learning.
CIT
Camp Norwich
Norwich
07.2012 - 08.2012
- Apprentice of a counselor
Education
Servsafe Certication -
Landmark College
Amherst, MAMusic -
Pioneer Valley Preforming Arts Chater School
South Hadley, MA 01.2011 - 06.2017
Skills
- Speed & Accuracy
- Cocktail/ Beer / Wine Knowledge
- Craft Cocktails Preparation
- Beer and Wine Service
- Opening & Closing Duties
- Cash Handing & POS System
- Reliability & Teamwork
- Upselling
Timeline
Bartender
Protocol
05.2024 - Current
Waitress
Protocol
04.2023 - Current
Waitress
Goten of Japan
12.2022 - 02.2022
Craft Services
Motion Picture, Television and Commercial Productions
05.2022 - Current
Manager
The Black Sheep Deli
04.2018 - 05.2022
Crew member
Dunkin Donuts
01.2016 - 02.2018
Teacher Assistant
Kids Express
06.2013 - 08.2013
Child care Babysitting
Babysitter
05.2013 - Current
CIT
Camp Norwich
07.2012 - 08.2012
Music -
Pioneer Valley Preforming Arts Chater School
01.2011 - 06.2017
Servsafe Certication -
Landmark College