Ruby Guyyani
Austin
Summary
Detail-oriented Data Entry Specialist with 10+ years of experience in data processing, quality assurance, and documentation. Proven ability to manage high-volume data with precision, maintain data integrity, and streamline workflows. Proficient in SQL, Excel, and data validation tools. Adept at collaborating with teams to ensure efficient data management and reporting.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Freelance Online Task Coordinator
Telus International
10.2024 - Current
- Reviewed and analyzed online advertisements, enhancing content quality and layout for better audience engagement.
- Evaluated the relevance and accuracy of search engine results based on specified criteria.
- Studied current and historical local business, media, sports, news, social media, and cultural trends to inform content strategy.
- Engaged with web browsers and smartphone apps to enhance content analysis.
Quality Specialist for Customer Satisfaction
Multiservice Management
04.2022 - 03.2024
- Collaborated with teams to implement service enhancements based on customer feedback, improving overall satisfaction.
- Conducted audits ensuring customer service adherence to quality standards, enhancing service consistency.
- Designed dashboards and reports to monitor performance metrics and spotlight areas for improvement.
Process Trainer
Multiservice Management
06.2021 - 03.2022
- Trained team members on customer service tools and procedures, enhancing service delivery effectiveness.
- Developed training materials targeting customer pain points to improve team response strategies.
- Developed training materials for process improvement initiatives.
- Conducted hands-on training sessions for new employees.
- Facilitated workshops to enhance team performance and communication.
Mentor
Multiservice Management
03.2020 - 05.2021
- Guided team members in resolving customer issues more efficiently.
- Developed effective strategies for team members to achieve performance goals.
- Guided mentees through personal and professional development plans.
- Facilitated workshops to enhance skills and knowledge among participants.
- Collaborated with team members to create training materials and resources.
Customer Service Representative
HSBC Customer Service
11.2017 - 02.2020
- Responded promptly and professionally to customer inquiries, ensuring customer satisfaction.
- Maintained professionalism under pressure, effectively resolving customer issues.
- Upsold products and services to align with customer needs, contributing to revenue growth.
Senior Process Analyst
GE Healthcare
01.2017 - 10.2017
- Analyzed customer-related workflows to improve service delivery effectiveness.
- Identified inefficiencies and implemented solutions that streamlined processes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Process Associate
GE Healthcare
07.2013 - 12.2016
- Streamlined workflows, enhancing team accuracy and efficiency.
- Created and implemented process guides focused on quality standards.
- Trained junior associates to ensure consistent adherence to service protocols.
Process Associate
GE Healthcare
07.2010 - 06.2013
- Validated data and documented processes to ensure accuracy and reliability.
- Supported customer operations while upholding quality standards to enhance service delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
MBA - Marketing
Jawaharlal Nehru Technological University
Hyderabad, India07-2015
Bachelor of Engineering - Information Technology
Jawaharlal Nehru Technologicial University
Hyderabad, IndiaSkills
- Data Entry & Processing
- Documentation And Reporting
- Data Validation & Cleaning
- Database Management
- Quality Assurance
- Workflow Optimization
- Power BI for data visualization
- Google Sheets for collaborative analysis
- Microsoft Office Suite
- Gmail and Google Workspace tools
- Proficient in web browsing and smartphone app usage
- Social media platforms and digital trends analysis
- Attention to detail
- Speed & Accuracy
- Problem-solving skills
- Critical Thinking
- Confidentiality
- Tools
- Google Sheets for collaborative analysis
Certification
Certified Data Analyst, Google Certification, 03/01/24
Additional Information
U.S. resident for over three consecutive years., Flexible availability (10–20 hours per week)., Successfully completed an open-book assessment for freelance projects., Committed to confidentiality and maintaining high-quality standards.
References
Available upon request.
Tools And Technology
- Proficient in web browsing and smartphone app usage (Android/iOS)
- Gmail and Google Workspace tools
- Social media platforms and digital trends analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Power BI for data visualization
- Google Sheets for collaborative analysis
Timeline
Freelance Online Task Coordinator
Telus International
10.2024 - Current
Quality Specialist for Customer Satisfaction
Multiservice Management
04.2022 - 03.2024
Process Trainer
Multiservice Management
06.2021 - 03.2022
Mentor
Multiservice Management
03.2020 - 05.2021
Customer Service Representative
HSBC Customer Service
11.2017 - 02.2020
Senior Process Analyst
GE Healthcare
01.2017 - 10.2017
Senior Process Associate
GE Healthcare
07.2013 - 12.2016
Process Associate
GE Healthcare
07.2010 - 06.2013
MBA - Marketing
Jawaharlal Nehru Technological University
Bachelor of Engineering - Information Technology
Jawaharlal Nehru Technologicial University