Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Imani Velez

Orlando,Florida

Summary

Proven track record of enhancing customer satisfaction and operational efficiency, as demonstrated during my tenure at Legacy Vacation Resorts. Skilled in customer service and problem-solving, I excel in environments requiring attention to detail and a strong work ethic. Achieved notable improvements in member services by incorporating feedback and leveraging my expertise in data entry and conflict resolution. I also am a talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. To conclude I also possess an outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Overview

5
5
years of professional experience

Work History

Uber Eats Driver

Uber Eats
06.2023 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Bartender

Bobby's Garage Bar
08.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Member Services Specialist

Legacy Vacation Resorts
02.2019 - 12.2019
  • Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
  • Served as primary point of contact for members seeking information about products or services offered by the organization.
  • Conducted thorough research on current industry trends, incorporating relevant findings into member services strategy.
  • Trained new team members on company policies and procedures, fostering a supportive work environment for all staff.

Education

No Degree - General Studies

Norwalk Community College
Norwalk, CT

High School Diploma -

Ocoee High School
Ocoee, FL
05.2014

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Flexible Schedule
  • GPS and route planning
  • Loading and unloading
  • Traffic laws knowledge
  • Safety Protocols
  • Driving in Adverse Conditions
  • Transportation
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Product Knowledge
  • [Language] translation
  • Document Translation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Order Accuracy

Languages

English
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working

Timeline

Bartender

Bobby's Garage Bar
08.2023 - 01.2024

Uber Eats Driver

Uber Eats
06.2023 - Current

Member Services Specialist

Legacy Vacation Resorts
02.2019 - 12.2019

No Degree - General Studies

Norwalk Community College

High School Diploma -

Ocoee High School

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Imani Velez