Imani Walker
El Paso,TX
Summary
Proven leader and efficient multitasker, honed skills in time management and customer service at U.S. Army Active Duty and McDonald’s. Excelled in team collaboration, significantly enhancing customer satisfaction and operational efficiency. Demonstrated exceptional relationship-building abilities, fostering strong connections with peers and customers alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee
U.S. Army Active Duty
10.2024 - 01.2025
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Crew Member
WaBa Grill
11.2024 - 12.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Admission Hostess
The Cove Waterpark
05.2022 - 09.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Crew Member
McDonald’s
06.2023 - 08.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Henry J Kaiser High School
Fontana, CA06.2024
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Safety monitoring
- Relationship building
Certification
Food Handlers
Timeline
Crew Member
WaBa Grill
11.2024 - 12.2024
Trainee
U.S. Army Active Duty
10.2024 - 01.2025
Crew Member
McDonald’s
06.2023 - 08.2023
Admission Hostess
The Cove Waterpark
05.2022 - 09.2022
High School Diploma -
Henry J Kaiser High School
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