Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Imani Walls

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Driver

Shagger, A.W. Companies, Inc
01.2022 - 01.2023
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Familiar with use of hand signaling procedures.

Driver

Golden Gate Staffing
12.2019 - 04.2020

Bellhop

Bellman, Wyndham Destinations
09.2019 - 12.2019
  • Valet assistance
  • Airport shuttle booking
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Building relationships with guest
  • Explained important features of guest rooms to travelers.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Escorted guests to assigned rooms and transported luggage.

Cashier

Ross Dress For Less
08.2018 - 11.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Cashier

Wingstop
06.2018 - 07.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Taco Bell
05.2017 - 08.2017
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Greeted over 100 customers per day and communicated effectively to obtain accurate orders.

Education

High school diploma -

Gateway To College
San Pablo, CA
06.2019

Skills

  • Hospitality Experience
  • Customer Service
  • Computer Skills
  • Driving
  • Shuttle Driving
  • Delivery Driver Experience
  • Guest Services
  • Hotel experience
  • Valid Driver's License
  • Safety Protocols
  • Time Management
  • Verbal and Written Communication
  • Luggage Assistance

Additional Information

  • Authorized to work in the US for any employerAuthorized to work in the US for any employer

Timeline

Driver

Shagger, A.W. Companies, Inc
01.2022 - 01.2023

Driver

Golden Gate Staffing
12.2019 - 04.2020

Bellhop

Bellman, Wyndham Destinations
09.2019 - 12.2019

Cashier

Ross Dress For Less
08.2018 - 11.2018

Cashier

Wingstop
06.2018 - 07.2018

Cashier

Taco Bell
05.2017 - 08.2017

High school diploma -

Gateway To College

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Imani Walls