Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Imanni Long

University Place,WA
Imanni Long

Summary

Dynamic barista with exceptional customer service skills at Krogers Grocery Store / Starbucks, adept at creating personalized beverages and enhancing customer satisfaction. A team player with strong time management and cash handling abilities, I consistently contributed to a positive work environment while training new staff and streamlining operations for improved efficiency.

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

1
year of professional experience

Work History

Krogers Grocery Store / Starbucks

Barista
08.2022 - 08.2023

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.

Education

Pierce College
Puyallup, WA

Associate of Science from Cyber Security
06-2027

University Overview

  • Dean's List [ 2024 -2025 ]
  • Honor Roll [ 2024 - 2025 ]
  • [3.8] GPA
  • Extracurricular Activities: [ LSAMP National Science Association Member Participation ]
  • Research Project: [Ongoing Statistical Project] real statistical data and coming up with new data to analyze and compute, I worked with other students in class s a collaboration.

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation

Languages

English
Native or Bilingual
Korean
Professional Working

Timeline

Barista

Krogers Grocery Store / Starbucks
08.2022 - 08.2023

Pierce College

Associate of Science from Cyber Security
Imanni Long