Imara Coats
Kent
Summary
Highly organized professional with over 5 years of experience in administrative work. A knack for time management and effective communication. Experience in managing diverse administrative tasks, including correspondence, scheduling, and filing systems, ensuring accurate records and timely service delivery. Aiming to leverage my skills to successfully fill the front desk or administrative role at your company.
Overview
10
10
years of professional experience
Work History
Administrative Service Assistant
Apollo Mechanical Contractors
Renton, WA
03.2021 - 05.2026
- Coordinated scheduling and logistics for multiple HVAC, fire sprinkler, and plumbing projects,
- Managed correspondence and communication with 50+ clients, enhancing relationships and service delivery.
- Developed and maintained filing systems for fire sprinkler, HVAC, and plumbing documents.
- Insured timely filing of reports to cities and customers for backflows, fire sprinkler testing and repairs.
- Answered multi-line phone system, routing calls, delivering messages to office staff and technicians
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures while minimizing errors in financial records.
- Ensured reimbursements for team members were submitted accurately and in a timely manner.
- Assisted with payroll to ensure every team member was paid accurately and on time.
Answering Service Agent
Answering Service Care
Tukwila, WA
04.2019 - 03.2021
- Answering phones for various companies including medical, dental, real estate, and etc.
- Helping callers with a friendly and warm demeanor.
- Scheduling appointments with efficacy and understanding.
- Gathering detailed and accurate data about the caller to put into a message for the client.
Fulfillment Center Associate
Amazon
Kent, WA
05.2016 - 04.2019
- Exceeded packing goals by 115% for most of my time at Amazon.
- Exceeded inducting goals by 120% at all times.
- Also responsible for gift wrapping with precision and accuracy.
Education
High School Diploma -
Kentridge High School
KentSkills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Calendar management
- Spreadsheet management
- Proofreading
- Database administration
- Customer service
- Time management
- Computer skills
Timeline
Administrative Service Assistant
Apollo Mechanical Contractors
03.2021 - 05.2026
Answering Service Agent
Answering Service Care
04.2019 - 03.2021
Fulfillment Center Associate
Amazon
05.2016 - 04.2019
High School Diploma -
Kentridge High School