Imari Griffin
Indianapolis,IN
Summary
Client Services Specialist with over 5 years of experience in the customer service industry, I have consistently been recognized for my dedication to maintaining a friendly and positive attitude. Throughout my career, I have remained committed to ensuring customer satisfaction and driving constant success.
Overview
4
4
years of professional experience
Work History
AFM (Robotics Floor Manager)
Amazon
Indianapolis, IN
07.2024 - Current
- Supervised automated systems in Amazon's warehouse environment.
- Addressed system and robotic errors related to floor operations.
- Drive reboots, clearing jams, and overall making sure the floor is running properly.
- Work closely with senior members to guarantee optimal performance of the facility.
Customer Service Representative
Minted LLC
Remote
10.2023 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Client Support Representative
Capital Group (Investment Company)
Carmel, IN
03.2022 - 08.2023
- Worked with Financial professionals and investors to set up accounts and processing
- Engaged both internal and external stakeholders.
- Enhanced and maintained databases for managing customer information.
- Analyzed accounts to identify and rectify any discrepancies or problems.
Business Support Services Representative
Capital Group (Investment Company)
Carmel, IN
04.2021 - 03.2022
- Processed investment application data into the system.
- Organized mail according to applications.
- Managed workflow for mailing and scanning tasks.
- Completed assigned tasks promptly through effective time allocation.
Education
High School Diploma -
Avon High School
Avon, IN05.2017
Skills
- Client/Customer Support
- G Suite (Google)
- Data Entry
- Robot management
- Slack Software
- Technical Support
- Microsoft Excel
- Salesforce
- Account management
- Billing
- Quality Assurance
- Accounts Payable and Accounts Receivable
Timeline
AFM (Robotics Floor Manager)
Amazon
07.2024 - Current
Customer Service Representative
Minted LLC
10.2023 - 11.2024
Client Support Representative
Capital Group (Investment Company)
03.2022 - 08.2023
Business Support Services Representative
Capital Group (Investment Company)
04.2021 - 03.2022
High School Diploma -
Avon High School