Imauri Smith
Centreville,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Self-directed and self motivated team player who also works well independently. Dedicated to helping customers and providing the highest level of customer service.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Reico Kitchen And Bath
05.2022 - 12.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained open communication by presenting regular updates on project status to customers.
Call Center Agent
European Wax Center
05.2021 - 07.2022
- Addressed customer complaints and concerns.
- Delivered excellent customer service by greeting and assisting each customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services and company information.
Lazy Dog Restaurant& Cafe
Food Runner/takeout/host
12.2019 - 07.2021
- Greet customers and help with product questions, selections and purchases.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Cultivated warm relationships with regular customers.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Construction Assistant
Aatlantic Painting
02.2020 - Current
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Loaded, unloaded and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Gathered and disposed of worksite debris to remove safety hazards.
- Adhered to all reporting requirements for job activities, safety issues and on-site incidents.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Education
Associates Of Fine Arts - Visual Arts
Northern Virginia Community College
Annandale, VA08.2022
High School Diploma -
Westfield High School
Chantilly, VA09.2019
Associates In Interior Design - Interior Design
Northern Virginia Community College
Annandale, VA12.2023
Skills
- Cheerful and energetic
- Customer service focus
- Leadership
- Time Management
- Problem-solving
- Teamwork
Timeline
Project Coordinator
Reico Kitchen And Bath
05.2022 - 12.2022
Call Center Agent
European Wax Center
05.2021 - 07.2022
Construction Assistant
Aatlantic Painting
02.2020 - Current
Lazy Dog Restaurant& Cafe
Food Runner/takeout/host
12.2019 - 07.2021
Associates Of Fine Arts - Visual Arts
Northern Virginia Community College
High School Diploma -
Westfield High School
Associates In Interior Design - Interior Design
Northern Virginia Community College
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