Imelda Alfaro
Ottawa,IL
Summary
Highly motivated assistant and phlebotomist with 25 years of experience in customer service and delivering quality patient care. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
26
26
years of professional experience
Work History
FOA/MOA/Phlebotomist
OSF St. Francis Medical Center
Oglesby, IL
08.2023 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed samples accurately and efficiently.
- Ensured cleanliness and organization of phlebotomy workstations and supplies.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Greeted patients upon arrival at office or clinic; verified insurance information prior to visit.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
Office Assistant
St. Margaret Spring Valley
Oglesby, IL
10.2022 - 06.2023
- Greet Patients as they enter the office (with a smile)
- Answer multi-line phone systems (with a smile)
- Document ALL communications with patient, for the patient, about the patient in a patient case. (Whom to contact /Phone number/pharmacy information/medication name, and be as detailed as possible. This includes billing questions for the Office Manager.
- Schedule/Reschedule all appointments - For New patients, follow up, Acute, Procedure, PreOp, Gyn.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Scanning lab results and consult notes into patient charts.
- Obtaining prior authorization from insurance companies for patient referrals and testing.
- Collected payments\co-payments. While entering payment data into system, maintaining complete confidentiality and accuracy.
- Submitting all pertinent information for referrals.
- Verify insurance eligibility through the use of multiple sites.
- open and close office.
- Request medical records from outside hospitals and providers.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected and coded various documents to prepare for filing, storage and processing.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Developed organizational filing systems for confidential customer records and reports.
- Trained staff members to perform work activities and use computer applications.
Office Assistant
Illinois Valley Community Hospital
Peru, IL
04.2000 - 10.2020
- Greet Patients as they enter the office (with a smile)
- Answer multi-line phone systems (with a smile)
- Document ALL communications with patient, for the patient, about the patient in a patient case. (Whom to contact /Phone number/pharmacy information/medication name, and be as detailed as possible. This includes billing questions for the Office Manager.
- Schedule/Reschedule all appointments - For New patients, follow up, Acute, Procedure, PreOp, Gyn.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Scanning lab results and consult notes into patient charts.
- Obtaining prior authorization from insurance companies for patient referrals and testing.
- Collected payments\co-payments. While entering payment data into system, maintaining complete confidentiality and accuracy.
- Submitting all pertinent information for referrals.
- Verify insurance eligibility through the use of multiple sites.
- open and close office.
- Request medical records from outside hospitals and providers.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected and coded various documents to prepare for filing, storage and processing.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Developed organizational filing systems for confidential customer records and reports.
- Trained staff members to perform work activities and use computer applications.
Education
Accounting And Business Management
Illinois Valley Community College
Oglesby, IL05.1998
High School Diploma -
Lasalle Peru Township High School
La Salle, IL05.1994
Skills
- Data Entry
- Time Management
- Appointment Scheduling
- Verbal and Written Communication
- Issue Resolution
- Information Confidentiality
- Documentation and Reporting
- Prioritizing Work
- Clerical Support
- organizing and categorizing
- Customer Service
- [50 to 60] wpm Typing Speed
- Excel Spreadsheets
- Microsoft Office
- Problem Solving
- Creative Thinking
- Flexible and Adaptable
- Attention to Detail
- Editing and Proofreading
- Experience with the following systems, Athena, Meditech, Expanse and Paragon systems
- BIlingual in English and Spanish verbal/written
- Interpreter
- Billing and Coding
- Certified Phlebotomist
Accomplishments
Received several recognitions from co-workers.
Timeline
FOA/MOA/Phlebotomist
OSF St. Francis Medical Center
08.2023 - Current
Office Assistant
St. Margaret Spring Valley
10.2022 - 06.2023
Office Assistant
Illinois Valley Community Hospital
04.2000 - 10.2020
Accounting And Business Management
Illinois Valley Community College
High School Diploma -
Lasalle Peru Township High School