Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Imelda Bettinger

Pearland,TX

Summary

Microsoft 365 and SharePoint Administrator with 29 years of IT experience, specializing in managing Microsoft 365 tenants, SharePoint Online, Teams, Azure AD, and Exchange Online. Expertise in optimizing collaboration environments and implementing governance policies. Demonstrated success in delivering process automation through Power Platform and training end users. Available for remote or hybrid roles in Houston, TX.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Associate – Microsoft 365 & SharePoint Administration

I-CAR
12.2021 - 08.2025
  • Managed global Microsoft 365 tenant at administrator level, overseeing user access, policies, and compliance.
  • Administered Azure AD, Exchange Online, and user lifecycle management for enterprise users.
  • Designed and implemented SharePoint Online solutions, including site structures, lists, libraries, and workflows to improve document management and collaboration.
  • Developed and delivered comprehensive training programs on Microsoft Teams, Outlook, and SharePoint Online to drive user adoption and reduce support tickets.
  • Led the migration of company intranet to SharePoint Online, enhancing navigation and reducing content duplication.
  • Conducted system usage audits and generated reports to ensure governance compliance and optimize licensing costs.
  • Implemented Microsoft Viva for employee engagement and knowledge sharing, driving adoption of Viva Connections and Topics.
  • Built Microsoft Lists solutions to track projects, assets, and requests, integrated with Power Automate for process efficiency.
  • Deployed Microsoft Planner to manage team workloads and align with project milestones.
  • Created Microsoft Forms for surveys, feedback collection, and workflow-triggered forms integrated into SharePoint and Teams.

SharePoint Developer

Dresser Utility Solutions
Houston, USA
01.2019 - 12.2021
  • Spearheaded Microsoft 365 onboarding for 420+ users, including Teams and SharePoint adoption programs.
  • Designed new SharePoint Online workflows leveraging automation tools, reducing manual processes by 30%.
  • Evaluated and implemented FlowForma for workflow automation, replacing legacy processes.
  • Built Power BI dashboards for operational reporting, enabling data-driven decision-making.
  • Delivered hands-on training for Teams, SharePoint, and Power BI, resulting in a 40% increase in platform usage.

Independent SharePoint Consultant

Independent
Pearland, USA
01.2017 - 12.2018
  • Designed and deployed SharePoint 2013 pilot farm for enterprise workflow solutions.
  • Developed browser-compatible InfoPath forms for invoice approvals and PC requests, reducing approval cycle time.
  • Created site templates and standardized governance documentation for client environments.

Intranet SharePoint Developer – Information Management

Chevron
Houston, USA
10.2007 - 08.2015
  • Led SharePoint intranet migration project, managing a team of developers and ensuring compliance with IT governance.
  • Served as SharePoint Administrator, implementing best practices for security and content management.
  • Conducted company-wide training on SharePoint fundamentals, improving self-service capabilities.

IT Associate

Invesco
Houston, USA
06.1996 - 09.2007
  • Collaborated with interdisciplinary financial services team to ensure compliance with U.S. regulations and meet client needs for shareholder investment data.
  • Conducted routine maintenance of user account data for accessibility to clients and advisors via websites.
  • Supported back-end web development, including Oracle database operations and SQL ad hoc reporting using TOAD Software.
  • Generated monthly Business Objects reports utilizing Crystal Reports 9 and XI.
  • Utilized ER Studio for efficient data modeling tasks.
  • Demonstrated proficiency in Informatica ETL tool for database management.
  • Acted as MS SharePoint 2003 developer and administrator, enhancing collaboration.
  • Transformed print marketing materials into digital formats, improving investor access to fund information.

Web Administrator

The Wall Street Journal
Irving, USA
01.1997 - 06.1998
  • Designed and launched inaugural Executive Careers microsite for Wall Street Journal, showcasing advanced web development skills.
  • Collaborated with Print Advertising teams to enhance web campaigns on wsj.com, aligning print and digital marketing strategies.
  • Integrated job listing content with careers.wsj.com, ensuring seamless functionality and improved user experience.
  • Served as primary liaison with Junglee to deliver timely website updates while maintaining content accuracy through thorough reviews.

Education

Bachelor of Science (B.S.) - Criminal Justice

Texas A&M University-Corpus Christi
Corpus Christi, TX
08-1998

Skills

  • Microsoft 365 administration
  • SharePoint development and administration
  • User training and support
  • Team collaboration strategies
  • Technical documentation skills
  • Teams governance and management
  • Azure Active Directory management
  • Exchange Online expertise
  • Power BI reporting and analytics
  • Workflow automation techniques
  • End-user training programs
  • Tenant policy management strategies
  • Project management methodologies
  • Microsoft Viva integration
  • Microsoft Lists management
  • Planner and Forms utilization
  • OneNote proficiency
  • FlowForma expertise
  • InfoPath capabilities
  • Governance strategies implementation
  • Web development skills including HTML and CSS knowledge
  • Photoshop proficiency

Certification

  • Google Data Analytics Professional Certificate, 2024
  • Microsoft 365 Certified: Fundamentals MS-900, 2021
  • Studying for MS-102 Microsoft 365 Administrator for Certification of current skills, 09/01/25
  • USAW Level 1 Olympic Lifting Coach, 2021

Affiliations

  • Competitive Masters Weightlifter – 9 years of competition experience; set to compete in first international meet, September 2025.

References

References available upon request.

Timeline

Senior Associate – Microsoft 365 & SharePoint Administration

I-CAR
12.2021 - 08.2025

SharePoint Developer

Dresser Utility Solutions
01.2019 - 12.2021

Independent SharePoint Consultant

Independent
01.2017 - 12.2018

Intranet SharePoint Developer – Information Management

Chevron
10.2007 - 08.2015

Web Administrator

The Wall Street Journal
01.1997 - 06.1998

IT Associate

Invesco
06.1996 - 09.2007

Bachelor of Science (B.S.) - Criminal Justice

Texas A&M University-Corpus Christi

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Imelda Bettinger