JUVY TIU
TAX PREPARER PRO - FIRST YEAR
Skokie,IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic with robust background in customer relationship management.
Also has over 5 years of experience in the Customer Service industry, working in a fast-phase, call center environment.
Overview
1
1
year of professional experience
Work History
SENIOR ADMINISTRATOR /Account Manager
I-CAR
HOFFMAN ESTATE, IL
05.2021 - Current
- Maintained high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new products or services to promote product awareness
- Addressed problems with accounting and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes, world class customer service and customer-centric terms.
- Analyzed account details such roster update, required classes, and client comments to enhance understanding of effectiveness and client needs.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Reviewed and mitigated discrepancies to resolve clients' issues and improve customer related services for customer satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Sold new products and services and developed new accounts to maximize revenue potential.
Education
Bachelor of Science - COMMERCE
SAINT VINCENT'S COLLEGE
Dipolog City, PH 10.2004 - 10.2004
Bachelor of Science - ACCOUNTANCY
SAINT VINCENT'S COLLEGE
Dipolog City, PH 03.2008 - 03.2008
J.D. - LAW
ANDRES BONIFACIO COLLEGE
Dipolog City, PH 03.2016 - 03.2016
Skills
Goals and performance
Timeline
SENIOR ADMINISTRATOR /Account Manager
I-CAR
05.2021 - Current
J.D. - LAW
ANDRES BONIFACIO COLLEGE
03.2016 - 03.2016
Bachelor of Science - ACCOUNTANCY
SAINT VINCENT'S COLLEGE
03.2008 - 03.2008
Bachelor of Science - COMMERCE
SAINT VINCENT'S COLLEGE
10.2004 - 10.2004
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