JUVY TIU
TAX PREPARER PRO - FIRST YEAR
Skokie,IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic with robust background in customer relationship management.
Also has over 5 years of experience in the Customer Service industry, working in a fast-phase, call center environment.
Overview
1
1
year of professional experience
Work History
SENIOR ADMINISTRATOR /Account Manager
I-CAR
HOFFMAN ESTATE, IL
05.2021 - Current
- Maintained high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new products or services to promote product awareness
- Addressed problems with accounting and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes, world class customer service and customer-centric terms.
- Analyzed account details such roster update, required classes, and client comments to enhance understanding of effectiveness and client needs.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Reviewed and mitigated discrepancies to resolve clients' issues and improve customer related services for customer satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Sold new products and services and developed new accounts to maximize revenue potential.
Education
Bachelor of Science - COMMERCE
SAINT VINCENT'S COLLEGE
Dipolog City, PH 10.2004 - 10.2004
Bachelor of Science - ACCOUNTANCY
SAINT VINCENT'S COLLEGE
Dipolog City, PH 03.2008 - 03.2008
J.D. - LAW
ANDRES BONIFACIO COLLEGE
Dipolog City, PH 03.2016 - 03.2016
Skills
Goals and performance
Product and service sales
Customer Relations
Strategic planning
Prioritizing workflows
Account management
Upselling
Sales Reporting
Management collaboration
Cold calling skills
Relationship building and management
Client rapport
Outbound telephone marketing
Timeline
SENIOR ADMINISTRATOR /Account Manager
I-CAR
05.2021 - Current
J.D. - LAW
ANDRES BONIFACIO COLLEGE
03.2016 - 03.2016
Bachelor of Science - ACCOUNTANCY
SAINT VINCENT'S COLLEGE
03.2008 - 03.2008
Bachelor of Science - COMMERCE
SAINT VINCENT'S COLLEGE
10.2004 - 10.2004