Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Imelda Johnson

Jacksonville,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Military & Veteran Partnership Outreach Specialist

Excelsior University
12.2019 - Current
  • Maintained meticulous records of client interactions, progress, and outcomes using Salesforce and Student Information System (SIS) for efficient reporting.
  • Established and fostered relationships with adverse array of military and veteran stakeholders in designated area, serving as primary point of contact and advocate for Excelsior University.
  • Actively pursued opportunities to promote Excelsior University through multifaceted approach, including relationship building, site visits, participation in education fairs, graduation ceremonies, and other engagement activities. Emphasis placed on generating inquiries, enrollments, credit taking, and revenue.
  • Triage student issues to appropriate parties and address specific needs of prospective students to ensure positive experience throughout admissions and advising process
  • Conducted personal virtual or in-person interviews to generate inquiries from potential students, ensuring alignment with Excelsior University's offerings and values.
  • Provided comprehensive student support, collaborating seamlessly with Strategic Partnerships and Alliances team and Excelsior staff to guide students through admissions and advising pipeline.
  • Conducted unofficial evaluations for students upon qualifying inquiry, facilitating well-informed enrollment decisions
  • Utilized Salesforce and SIS to meticulously track all military installation and veteran partner activities, ensuring accurate and timely posting of all final documents.
  • Engaged actively with military installations, veteran partners, and students through various communication channels, including social media and newsletters, adhering closely to Excelsior guidelines and industry best practices.
  • Proactively initiated outreach to interested military installations and veteran partners in area, providing detailed information about Excelsior University and cultivating new pipelines of prospective students.

Risk Management Coordinator

Florida State College At Jacksonvillle
06.2016 - 08.2018
  • Collaborated seamlessly with various departments, Occupational Health and Safety staff, and external stakeholders to champion proactive measures and enhance safety practices. Emphasis placed on minimizing injuries and claims.
  • Conducted thorough investigations of Workers' Compensation and student injury claims, gathering essential facts through interviews and reports. Provided crucial support for Return-To-Work employees.
  • Effectively managed accounting records in PeopleSoft, overseeing billing, expenditures, revenues, and inventory. Analyzed and revised department's budget to optimize financial resources.
  • Developed and updated desktop procedures and College-wide protocols for workers' compensation process, ensuring consistent and efficient practices.
  • Cultivated strong relationships with third-party administrators, facilitating claims reporting and streamlining communication for effective resolution.
  • Oversaw procurement of Certificates of Insurance for external events. Meticulously reviewed insurance agreements, facility permits, and consultant contracts to ensure compliance with insurance requirements.
  • Led insurance renewal efforts, preparing loss runs, reports, property statements, and insurance applications to maintain comprehensive coverage.
  • Conducted employee development and training sessions on workers' compensation policies and procedures during new employee orientations and other relevant events.
  • Coordinated and maintained all official insurance documents and policies pertaining to special events, ensuring accurate record-keeping and compliance.
  • Ensured accessibility and accuracy of workers' compensation information by updating department's web page, SharePoint, and College procedures.
  • Acted as department representative in meetings with insurance providers, brokers, and third-party administrators, actively contributing to discussions on insurance renewal and related matters.
  • Managed driver records for College, conducting regular checks on motor vehicles, and maintaining up-to-date logs to support compliance and safety measures.

Enrollment Advisor

University Of Phoenix
01.2008 - 08.2010
  • Engaged in regular and proactive communication with prospective graduate enrollees through personalized phone calls, letters, emails, and various events. Ensured their preparedness for successful academic journey.
  • Effectively communicated educational programs, expected outcomes, student services, and financial considerations to prospective graduate enrollees and their parents. Provided accurate and comprehensive information to aid in decision-making.
  • Conducted follow-up meetings with applicants to maintain interest and facilitate successful enrollment.
  • Organized and scheduled group events aimed at fostering networking opportunities among students. Promoted supportive community and enhanced students' preparedness for starting school and ultimately graduating.
  • Assisted students in resolving issues and overcoming barriers related to admissions, matriculation process, and financial aid. Ensured smooth transition into academic environment.
  • Monitored and managed student databases, ensuring accurate and up-to-date student documents. Generated relevant reports to support data-driven decision-making.
  • Tracked students' progress throughout their degree programs, with particular attention to new students and those nearing graduation. Offered support and guidance to ensure their academic success.
  • Collaborated in delivering comprehensive student services, including admissions, advising, and registration. Contributed to creation of inclusive and supportive academic environment.

Education

Master of Science - Information Systems

University of Phoenix
Jacksonville, FL
02.2010

Bachelor of Science - Business Management

University of Maryland University College
Yokosuka Japan
12.2002

Skills

  • Community Engagement
  • Military & Veteran Outreach
  • Exceptional communication
  • Goal-Oriented
  • Collaboration and Teamwork
  • Relationship Building
  • Organizational Skills
  • Workflow Management
  • Time management abilities
  • Research & Analysis

Affiliations

  • Filipino American Chamber of Commerce

Timeline

Military & Veteran Partnership Outreach Specialist

Excelsior University
12.2019 - Current

Risk Management Coordinator

Florida State College At Jacksonvillle
06.2016 - 08.2018

Enrollment Advisor

University Of Phoenix
01.2008 - 08.2010

Master of Science - Information Systems

University of Phoenix

Bachelor of Science - Business Management

University of Maryland University College

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Imelda Johnson