Imelda Munoz
Customer Experience Consultant
Denton,TX
Summary
Dedicated and results-driven professional with 3+ years of experience in human resources, recruitment, sales, and team leadership. Currently doing well at CarMax as a Sales Associate and Associate Voice Survey Captain. Proven ability to build strong teams, streamline hiring processes, and deliver exceptional employee engagement. Seeking to leverage my HR background and frontline leadership experience to contribute as a Recruiter II.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate / Associate Voice Survey Captain
CarMax
Irving , TX
11.2023 - Current
- Deliver successful customer service and guide clients through the vehicle buying process.
- Lead as the Associate Voice Survey Captain, encouraging team engagement and gathering feedback for leadership.
- Assist management in coordinating team morale initiatives and staff communication.
Human Resources Manager
Alphalete Marketing
10.2022 - 10.2023
- Led recruitment strategies and improved candidate screening, contributing to higher quality hires.
- Managed onboarding and training programs to ensure successful integration of new team members.
- Utilized ADP to manage employee records, payroll, and HR compliance.
Administrative Assistant
Davita Renal
12.2021 - 08.2022
- Supported HR operations by assigning duties to new hires and monitoring procedural compliance.
- Maintained confidential patient records and handled incoming communications.
General Manager
Altitude Trampoline Park
02.2020 - 11.2021
- Directed hiring and training for front-line and management staff.
- Cultivated a high-performing, customer-centric team culture.
- Managed scheduling, payroll (via ADP), and conflict resolution.
Education
Bachelor of Science - Business Administration And Management
Purdue Global University
West Lafayette, IN09-2024
Skills
- Full-cycle Recruiting & Onboarding
- ADP & HRIS Systems
- Employee Engagement & Survey Administration
- Team Leadership & Coaching
- Communication & Time Management
Customer needs assessment
Customer service
Teamwork and collaboration
Timeline
Sales Associate / Associate Voice Survey Captain
CarMax
11.2023 - Current
Human Resources Manager
Alphalete Marketing
10.2022 - 10.2023
Administrative Assistant
Davita Renal
12.2021 - 08.2022
General Manager
Altitude Trampoline Park
02.2020 - 11.2021
Bachelor of Science - Business Administration And Management
Purdue Global University
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