Imelda Reid
Healthcare Professional
Long Island,US
Summary
Highly motivated and results-oriented healthcare professional with 13+ years of experience in patient transport and diverse clinical settings, coupled with a newly acquired security license. Proven ability to manage teams, streamline operations, and ensure efficient service delivery within hospital environments. Seeking a challenging role in Hospital Operations, Security Management, or Emergency Management where I can leverage my medical expertise, leadership skills, and commitment to safety and security to contribute to organizational success.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Patient Navigation Services Supervisor
Long Island Jewish Medical Center
01.2012 - Current
- Supervised, hired, trained, disciplined, and evaluated a team of patient transport staff, ensuring timely performance appraisals and adherence to operational standards.
- Spearheaded the implementation and management of a patient transport tracking system, resulting in improved transport efficiency and operational performance. Conducted system evaluations and provided end-user training.
- Developed and implemented operational and service goals, consistently exceeding performance targets. Prepared and presented reports on operational metrics, productivity, and areas for improvement.
- Managed equipment and supply inventory, initiated repair requests, and ensured optimal resource allocation.
- Collaborated on the implementation and assessment of Quality Control/Performance Improvement practices within the department.
Phlebotomist
North Shore LIJ Core Lab
01.2009 - 01.2012
- Proficiently performed various phlebotomy procedures, including venipunctures on patients with diverse needs.
- Prepared, processed, and stored patient specimens and samples according to established protocols.
- Accurately obtained patient intake information, including medical history and insurance details.
- Successfully handled complex venipuncture procedures, urine analysis, blood cultures, and other laboratory tasks.
- Operated laboratory computer systems, including specimen accessioning and supply ordering.
Medical Assistant/Supervisor
JSJ Medical Group
03.2009 - 09.2009
Medical Assistant/Office Manager
Dr. Eliot Zimbalist and Jordon Fersel
10.2004 - 12.2008
Lead Medical Assistant (OBGYN)
New York Methodist Hospital
09.1999 - 09.2004
Education
Certificate - Hotel And Restuarant Management
Ashworth College
Norcross, GA 05.2001 -
MBA - Health Care Management
Ashworth College
Norcross, GA 05.2001 -
Bachelor of Arts - Business Administration
Ashworth College
Norcross, GA 05.2001 -
Associate of Arts - Health Care Administration
Ashworth College
Norcross, GA 05.2001 -
Skills
- Hospital Operations
- Security Management
- Emergency Management
- Team Leadership and Supervision
- Performance Management
- Process Improvement
- Patient Transport Management
- Medical Terminology and Procedures
- Microsoft Office Suite
- Excellent Communication and Interpersonal Skills
- Analytical and Critical Thinking
- Problem-Solving
Certification
Certified Phlebotomy Technician, PBT-ASCP
Timeline
Patient Navigation Services Supervisor
Long Island Jewish Medical Center
01.2012 - Current
Medical Assistant/Supervisor
JSJ Medical Group
03.2009 - 09.2009
Phlebotomist
North Shore LIJ Core Lab
01.2009 - 01.2012
Medical Assistant/Office Manager
Dr. Eliot Zimbalist and Jordon Fersel
10.2004 - 12.2008
Certificate - Hotel And Restuarant Management
Ashworth College
05.2001 -
MBA - Health Care Management
Ashworth College
05.2001 -
Bachelor of Arts - Business Administration
Ashworth College
05.2001 -
Associate of Arts - Health Care Administration
Ashworth College
05.2001 -
Lead Medical Assistant (OBGYN)
New York Methodist Hospital
09.1999 - 09.2004
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