Imelda Silva
La Vergne
Summary
Assistant manager with 8+ years of diverse experience in customer service and product sales. Demonstrates a strong work ethic and organizational skills, with a proven ability to drive customer positive experience. Eager to leverage skills in a collaborative team environment to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Assistant Pro Service Manager
Floor & Decor
Murfreesboro
08.2025 - Current
- Collaborated with management on strategic initiatives for store performance.
- Developed and maintained relationships with customers.
- Trained new staff on customer service expectations and products.
- Ensuring returning customers by providing our pros and homeowners with high quality customer service.
Zone Specialist
Sherwin-Williams
Murfreesboro
11.2022 - 08.2025
- Maintained a safe work environment by abiding by strict safety regulations set by the company's policy
- Aside from tinting and mixing paint, us zone specialists play a big part in recommending up to date products suited for the customer's projects
- Executed precise color matching and product recommendations
- Analyzed customer needs and preferences to suggest tailored paint solutions
Lawn Care Technician
TruGreen
Nashville
06.2021 - 10.2022
- Responded quickly to customer concerns to drive to customer maximum satisfaction
- Inspected properties for weeds, pests, diseases, etc.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions
- Identified and diagnosed insect, weed, fungus conditions, etc.
Receiving Team Member
Saks OFF STH
La Vergne
11.2017 - 12.2019
- Inspected and recorded outgoing orders
- Utilized handheld scanner to record material into database
- Trained new team members
Education
High school diploma -
Lavergne High School
La Vergne, TNSkills
- Social listening
- Teamwork
- Independent
- Training
- Product sales
- Customer service
- Sales
- Bilingual
- Drivers License
Timeline
Assistant Pro Service Manager
Floor & Decor
08.2025 - Current
Zone Specialist
Sherwin-Williams
11.2022 - 08.2025
Lawn Care Technician
TruGreen
06.2021 - 10.2022
Receiving Team Member
Saks OFF STH
11.2017 - 12.2019
High school diploma -
Lavergne High School