Imelda Cassandra Garza
Dallas,TX
Summary
Dynamic Dental Office Manager with proven success at Kool Kidz Dental, enhancing revenue through optimized billing and credentialing processes. Bilingual in Spanish and English, I excel in patient care, fostering loyalty and satisfaction. Skilled in Front Desk Duties, I thrive in fast-paced environments while ensuring compliance and operational efficiency.
I treat others how I’d like my family to be treated, I love the dental field and I truly enjoy going to work and staying busy.
Bubbly, Friendly and I always go above and beyond my expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Office Manager/Billing
Kool Kidz Dental
12.2020 - 05.2024
- Managed billing, credentialing, and sterilization processes efficiently.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of dental staff to ensure exceptional patient care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
Front Desk Receptionist/ Billing
Clean Smiles Dental
Dallas
09.2018 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
- Ensured accurate insurance verification and billing, contributing to a reduction in billing errors.
Education
Licensed Professional For Eyelash Extensions -
Glam Spa Life Academy
DallasPediatric Nursing
El Centro College
Dallas, TXHigh School Diploma -
North Dallas High School
2016
Skills
- Bilingual in Spanish and English
- Billing and Credentialing
- Treatment Planning
- Dental software proficiency (Open Dental)
- Insurance billing
- Schedule management
- Dental office management
- Patient scheduling
- HIPAA compliance
- Employee training
- Office administration
- Patient care
- Medical records management
- Workflow coordination
- Appointment coordination
- Office meetings
- Regulatory requirements
- Budget management
- Computer skills
- Customer service
- Professional and courteous
- Teamwork and collaboration
- Negotiation and conflict resolution
- Customer relationship management
- Hiring and training
- Managing operations and efficiency
Certification
AED
Languages
English
Native or Bilingual
Timeline
Dental Office Manager/Billing
Kool Kidz Dental
12.2020 - 05.2024
Front Desk Receptionist/ Billing
Clean Smiles Dental
09.2018 - 11.2019
Licensed Professional For Eyelash Extensions -
Glam Spa Life Academy
Pediatric Nursing
El Centro College
High School Diploma -
North Dallas High School