IMELDA P. GONZALEZ
McAllen,TX
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
8
8
years of professional experience
Work History
Rental Property Manager
Zenstar Asset Management & Mona Kim Realty
07.2019 - Current
- Assist in management of 12 Unit Townhouse Complex and other properties as needed.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Claims Validator/Quality Assurance Documentation Specialist
Maximus – Remote
06.2021 - 03.2022
- Reviewed appeals that have been submitted on both UI and PUA claims, also gathered information to confirm appeal was ready to be reviewed by judge for determination if appeal would be approved or declined.
- Used many different systems to collect all required documentation needed for appeal.
- Was required to have ability to understand relevant legal language to ensure all proper documentation was complete and accurate.
- Was shortly thereafter moved to Quality Assurance position where I checked the validator's above referenced work for accuracy.
Physical Education Teacher
Mission CISD
08.2000 - 11.2004
- Taught all grade levels of PE, create lesson plans and worked closely with teachers and colleagues to follow TEKS (Texas Essential Knowledge and Skills) guidelines.
- Taught physical education classes covering exercise strategies, sports and safety.
- Utilized knowledge of biology, anatomy and kinesiology to design safe and effective exercises.
- Conveyed health and well-being concepts beyond physical fitness.
- Applied math, reading, geography etc. to games to help students engage their core subject matter in a fun physical environment.
Education
Bachelor of Science - Kinesiology
University of Texas Pan American
Associates Degree - Technical Office, Legal Secretary
Texas State Technical Institute
Skills
- Grounds and Facility Inspection
- Building Systems and Services
- Background Check Investigations
- Disturbance Handling
- Repair Planning
- Minor Repairs
Languages
English
Native or Bilingual
Timeline
Claims Validator/Quality Assurance Documentation Specialist
Maximus – Remote
06.2021 - 03.2022
Rental Property Manager
Zenstar Asset Management & Mona Kim Realty
07.2019 - Current
Physical Education Teacher
Mission CISD
08.2000 - 11.2004
Bachelor of Science - Kinesiology
University of Texas Pan American
Associates Degree - Technical Office, Legal Secretary
Texas State Technical Institute
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