Immanuel Tesfaye
Lynnwood,WA
Summary
Driven professional with a strong work ethic and proven customer service excellence at QFC and McDonald's. Excelled in teamwork, collaboration, and effective communication, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and maintaining high-quality standards under pressure. Demonstrated ability to improve store image and streamline checkout processes, contributing to positive customer experiences.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
QFC
10.2020 - 10.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
McDonalds Crew Member
McDonald's
07.2019 - 10.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
Under Graduate - Computer Science
Western Washington University
Bellingham, WAAssociate Of Applied Arts - Computational Science
Shorecrest High School
Shoreline Community College 09.2021
Some Classes - Computer And Information Systems Security
University of Washington
Bothell, WA09.2021
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Customer Assistance
- Patience and Tolerance
- Safety awareness
- Effective Communication
- Guest Greeting
- Efficient and Courtesy
- Product Knowledge
- Computer Skills
- Calm Under Pressure
- Quality Control
- Employee Coaching
- Project management abilities
- Microsoft Office
Timeline
Courtesy Clerk
QFC
10.2020 - 10.2021
McDonalds Crew Member
McDonald's
07.2019 - 10.2019
Under Graduate - Computer Science
Western Washington University
Associate Of Applied Arts - Computational Science
Shorecrest High School
Some Classes - Computer And Information Systems Security
University of Washington
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