Immeley Price Michael Aubin
Brooklyn,United States
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
12
12
years of professional experience
Work History
Technical Support & Operations Manager
Google
New York, United States
05.2021 - Current
- Automated software deployment tasks using PowerShell and Ansible, reducing manual setup procedures to under 20 minutes and enhancing system reliability.
- Engineered and deployed a network upgrade for 50+ client sites within six months, ensuring minimal service disruption with meticulous planning and end-user training.
- Troubleshot and resolved over 1,000 field issues related to telecommunications hardware, achieving a 95% success rate in restoring services within a 4-hour resolution window.
- Improved system compliance and security posture while freeing up approximately 20 hours per week for IT staff to focus on strategic initiatives.
- Assisted users with account recovery and device diagnostics, delivering effective end-user support.
- Provided expert support for Google SaaS products, including Workspace, Gmail, and Google Cloud.
Tech Lead
Samsung
New York, United States
01.2016 - 04.2021
- Managed a high-volume retail store, consistently exceeding sales targets by 150% through expert knowledge of mobile technology and dynamic sales strategies.
- Facilitated the release of 15+ apps across Android and iOS platforms, ensuring 99.9% uptime and increased user engagement.
- Designed and launched a customer-centric mobile strategy, leading to a 150% increase in user engagement through analytics, A/B testing, and user feedback.
- Managed IT support for 30+ workstations, reducing system downtime by 35% via proactive maintenance and troubleshooting.
- Monitored and identified critical security threats in real-time, contributing to a significant decrease in breaches over six months.
Shift Supervisor
Swatch Flagship
New York, United States
01.2013 - 12.2015
- Communicated onsite needs and coordinated delivery of marketing materials and promotional items.
- Provided product recommendations to customers and educated retail associates about product offerings.
- Consistently achieved and surpassed monthly personal sales productivity goals and key metrics.
- Spearheaded sales training for in-store staff and executed visual merchandising standards.
- Maintained the highest customer satisfaction rating among all employees for a year, exceeding company standards.
Education
Bachelor of Science - Computer Information Systems
City Tech
New York, NYAssociate of Arts (AA) - Liberal Arts
Borough of Manhattan Community College
New York, NYSkills
- Project Management
- Financial Analysis
- Data Analysis
- SQL
- Budgeting
- MacOS
- Google Workspace
- Microsoft Office Suite
- Excel
- Power BI
- Outlook
- Tableau
- Payroll Management
- Account Management
- Training Initiatives
- Inventory Control
- Performance Measurement
- Customer Relationship Management
- Multichannel Support
- Performance Metrics
- KPIs
- Team Building
- Leadership
- Verbal Communication
- Written Communication
- Conflict Resolution
- Problem-Solving
- Quality Assurance
- Customer Feedback Analysis
- Training
- Coaching
- Event Planning
- Client relations
Coursework And Certifications
Project Management Foundations Certification, LinkedIn Learning
Timeline
Technical Support & Operations Manager
Google
05.2021 - Current
Tech Lead
Samsung
01.2016 - 04.2021
Shift Supervisor
Swatch Flagship
01.2013 - 12.2015
Bachelor of Science - Computer Information Systems
City Tech
Associate of Arts (AA) - Liberal Arts
Borough of Manhattan Community College