Robert Bryant
Lewisville,Texas
Summary
With a proven track record at Baymark Healthcare, I excel in deploying robust security measures and leading cross-functional teams to safeguard data integrity. My expertise in Microsoft Azure Active Directory and my ability to conduct effective security awareness training highlight my comprehensive skill set, blending technical acumen with strong leadership capabilities.
Overview
25
25
years of professional experience
Work History
IT Security Analyst
Baymark Healthcare
Lewisville, TX
01.2021 - Current
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Supervised and directed workers to install data communication equipment and software.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
- Conducted regular security assessments and audits to identify potential vulnerabilities.
- Implemented and maintained security protocols and procedures to protect information systems and data.
- Monitored network traffic for suspicious behavior and identified potential threats.
- Responded to and investigated security incidents and breaches.
- Monitored the latest intelligence to anticipate security breaches.
- Developed strategies to handle security incidents and coordinate responses to security breaches.
- Educated staff on information security through training and awareness programs, using KnowBe4 administration.
- Documented security breaches and assessed the damage they caused.
- Deployed appropriate tools and countermeasures to prevent cyber attacks via Intune/Azure.
- Collaborated with management to create an organization-wide best practices policy for cybersecurity.
Infrastructure Engineer
The Container Store
01.2013 - 01.2020
- Developed skillsets of junior staff by conducting regular training sessions.
- Contributed to Agile methodology implementation.
- Actively involved in maintaining regulatory audit standards.
- Automated and scripted remote server administration.
- Group policy design, implementation, and maintenance.
- Ensured optimal performance of VoIP networks.
- Managed Microsoft Exchange 2003/2007.
- Led support operations for Office 365 integration.
- Oversaw the implementation of DSL, T1, PRI, POTS data, and carrier upgrades.
- Involved in moving the company intranet to SharePoint.
- Ensured seamless functionality of network operations through coordination with CenturyLink, OX, and Birch.
- Responsible for on-site surveys, troubleshooting, installation, and project management.
- Designed, configured, implemented, and maintained wireless systems across corporate locations, distribution centers, and retail stores.
- Supported corporate, data center, and store IS infrastructure.
- Led Platforms team for stores in the design and configuration of all equipment.
- Created and maintained desktop and laptop images using Symantec Ghost and SMS/SCCM.
- Assisted in the development and expansion of infrastructure.
- Managed and reconstructed domain controllers from 2008 through 2016 using VMware technology.
- Provided deployment of Sophos and clients for all 80+ stores in our infrastructure.
- Managed CICM and CUCM Unity servers to ensure consistent performance of Cisco Call Manager features.
- Responsible for network backups for our entire corporate environment.
- Configured essential network equipment including switches, routers, and firewalls.
- Planned, scheduled, and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Led cross-functional teams in systems integration projects.
- Assisted in the implementation of virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
Store Support Administrator
Tuesday Morning
01.2010 - 01.2013
- Implemented software images for desktops, laptops, and point-of-sale computers.
- Configured, distributed, and installed desktops, laptops, and peripherals in corporate settings.
- Provided support and resolution for problems related to installed desktop and laptop applications.
- Provided telecommunications support and resolution for desktop phone sets and cell phones.
- Identified application, network, and hardware issues, and took appropriate action to resolve them.
- Active Directory / User Administration, Network Printing Configuration.
- Configured access for mobile devices and Virtual Private Networks.
- Oversaw quality control to identify inconsistencies and malfunctions.
Network Administrator
Michaels Stores Inc.
01.2003 - 01.2008
- Led as the Project Manager for a budget of over $500,000, which provided remote connectivity to more than 75 laptop configurations for our District Managers.
- Developed responsibility for 100% of RAS, VPN connectivity, and administration from Canada, Hong Kong, and India.
- Enhanced efficiency of obtaining remote access as the on-duty VPN Administrator leveraging RSA Security.
- Deployed RSA tokens for District Managers and Corporate customers.
- Resolved authentication issues using the RSA Authentication Manager (version 6.1).
- Assisted in importing new RSA Secure ID tokens into our RSA/ACE Server to replace expiring tokens throughout our corporate office.
- Analyzed and resolved remote connection issues using Check Point Firewall’s SmartDashboard.
- Helped manage multiple rollouts and conversions, including the XP operating system and Outlook/Exchange.
- Functioned as the PGP Encryption Administrator.
- Performed duties as Team Lead on an as-needed basis.
- Led the implementation of the Zone Vice President's field connectivity strategy.
- Resolved multiple issues with the use of Active Directory in a Wintel environment.
- Established email configurations for BlackBerry and Treo mobile phones.
Technical Support Technician
Telvista
01.2002 - 01.2003
- Provided telephone technical support on various software packages for corporate customers, and analysis for network environments.
- Diagnosed causes of system failures to ensure the highest operating efficiencies, reliability, and quality performance standards.
- Demonstrated advanced product knowledge to solve customer issues.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
Network Engineer III/NPE
Alcatel USA
01.2000 - 01.2001
- Assisted as an NPE (New Product Engineer) working with fiber optic configurations of Alcatel equipment
- Researched existing Alcatel nationwide long-distance fiber optics equipment and Alcatel rack bay layouts while utilizing Alcatel standards
- Aided in Product Design
- Customer Interaction and Product Development
- Creation of Product Documentation
- Helped in Generation of Bills of Materials and Quoting Information
- Technical lead regarding Quality and Manufacturing Issues
- Coordinated Engineering Documentation Changes
- Worked with Project Managers to meet deadlines and budgets
- Defined and Coordinated Product Validation Testing
System Engineer/Resource Analyst
Software Spectrum
01.2000 - 01.2001
- Administered IT assistance through telecommunication and internet channels for key operating systems employing WINS, DHCP, DNS including RAS,RRA as well as Proxy.
- Directed more than 30 staff members, achieving timely and exact technical support with superior customer satisfaction.
Education
Bachelor of Science - Computer Information Systems
Grambling State University
Skills
- WAN and LAN Diagnostics
- Windows Server 2008 Administration
- Windows Server Administration
- Windows Server 2016 Administration
- Windows Server 2018 Administration
- PowerShell Administration
- Group Policy administration
- Exchange Administrator
- Cloud Collaboration Skills
- Microsoft Azure Active Directory
- Cloud-Based Device Administration
- SharePoint
- Infoblox/DDI
- Cisco Routing Proficiency
- Cisco Network Switching
- Cisco Wireless Controllers
- Voice Over IP
- Cisco Unified Communications
- Cisco ASA VPN
- Data Center Management
- Operational Production Support
- VMware vSphere Management
- VCenter Infrastructure Administration
- Workstation Setup
- Fusion
- VMware ESXi Administration
- Simplivity
- Linux server administration
- Agile Methodologies
- Scrum
- Splunk Data Analysis
- Zenoss
- SailPoint Administration
- Veeam Backup Management
- Sophos Security Administration
- Mobile device security
- Network Engineering
- Project Management
- Wireshark
- SolarWinds
- Logic Monitor
- Cloud security management
- Two-factor authentication
- Malware analysis and reverse engineering
- Data loss prevention
- Virtual private networks
- Wireless network security
- Identity and Access management
- Security information and event management
- Threat intelligence analysis
- Security awareness training
- Network security management
- Firewall administration
- ACL audit exchange
Timeline
IT Security Analyst
Baymark Healthcare
01.2021 - Current
Infrastructure Engineer
The Container Store
01.2013 - 01.2020
Store Support Administrator
Tuesday Morning
01.2010 - 01.2013
Network Administrator
Michaels Stores Inc.
01.2003 - 01.2008
Technical Support Technician
Telvista
01.2002 - 01.2003
Network Engineer III/NPE
Alcatel USA
01.2000 - 01.2001
System Engineer/Resource Analyst
Software Spectrum
01.2000 - 01.2001
Bachelor of Science - Computer Information Systems
Grambling State University
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