Imoni McIntosh
Fredericksburg,United States
Summary
Highly-motivated employee interested in returning to the IT field with a desire to learn and eagerness to take on new challenges and experiences. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and always ready to learn new information.
Overview
4
4
years of professional experience
Work History
Warehouse Operator
Lidl Distribution Center
07.2023 - Current
- Follow AI audio system commands to ensure products were stacked and packed correctly and safely for delivery truck drivers
- Ensuring accurate and efficient stocking and packaging of products to meet delivery schedules
- Ensuring accurate and timely inventory counts to minimize stock discrepancies and improve overall warehouse efficiency
- Adhering to strict quality control standards to ensure products are in good condition before packaging and delivery.
IT Specialist
U.S. Army
03.2020 - 02.2022
- Assess systems for performance/efficiency and make recommendations on how to improve performance
- Diagnosed, troubleshooted, and resolved hardware, software, or other network and system problems, and replace defective components when necessary
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Collaborate with other IT specialists to provide technical support and troubleshooting for complex issues
- Responded to inquiries by phone, email and walk-up requests.
Education
MOS Qualified Certificate -
Fort Eisenhower AIT
Augusta, GAHigh school diploma or equivalent -
Courtland Senior High School
Spotsylvania, VASkills
Attention to Detail
Debugging
Application Installation
Troubleshooting
Proficient in Office 360, Outlook & Adobe Suite
Positive Attitude
Active Directory
Experienced with Linux and Windows
Knowledgeable with PC Hardware
Timeline
Warehouse Operator
Lidl Distribution Center
07.2023 - Current
IT Specialist
U.S. Army
03.2020 - 02.2022
MOS Qualified Certificate -
Fort Eisenhower AIT
High school diploma or equivalent -
Courtland Senior High School