Imonie Winston
Hiram,GA
Summary
Dedicated Customer Service professional 8+ years of experience with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ready to help team achieve company goals. Seeking to full fill maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self-employeed
08.2022 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Demonstrated dynamic customer service by responding to customer inquiries.
Preschool Coordinator
Pinecones Preschool
05.2021 - 07.2022
- Stayed current on guidelines to maintain compliant program operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Sam's Club
08.2017 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Best Buy
10.2018 - 01.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
H.L. Bourgeois
Gray05.2016
Skills
- Sanitation Procedures
- Complaint Resolution
- Data Collection
- Data Entry
- Behavior Management
- Creative Problem Solving
- Nail Preparation
- Customer Service
- Team Collaboration
- Product Knowledge
- Time Management Skills
Timeline
Nail Technician
Self-employeed
08.2022 - Current
Preschool Coordinator
Pinecones Preschool
05.2021 - 07.2022
Customer Service Cashier
Best Buy
10.2018 - 01.2019
Customer Service Representative
Sam's Club
08.2017 - 04.2021
High School Diploma -
H.L. Bourgeois
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