IMPERIO GUTIERREZ
Phoenix,AZ
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
PCA
Banner Health
12.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Front Desk Receptionist/ MRI Tech Assistant
SimonMed Imaging
05.2019 - 05.2021
- Maintained various office or program records using secure filing system
- Answered questions about organization and provided callers with address, directions and other information
- Collected copays, as well as scheduled and rescheduled radiology exams
- Assisted Prior Auth team with obtaining Authorizations for patients exams
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Assisted MRI tech with getting patient ready for MRI.
Medical Assistant
Banner Health, Urgent Care
01.2017 - 04.2019
- Greeted patients and checked them in
- Answered telephones and took messages
- Collected copays and verified insurances
- Prepared patient rooms prior to their arrival
- Observed and documented patient status and reported patient complaints to the case manager
- Read and recorded temperature, pulse and respiration
- Set up rooms for in house procedures and helped providers with procedures
- Performed routine tests such as urine dip stick, vision and hearing tests
- Administered medication and blood draws.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant Extern
Valle Del Sol
12.2014 - 08.2016
- Recorded patients' medical history, vital statistics, or information such as test results in medical records
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height
- Prepared and administered medications as directed by a physician
- Showed patients to examination rooms and prepared them for the physician
- Performed routine laboratory tests and sample analyses.
Education
Unknown - Medical Assistant
Providence Training Institute
Glendale, AZ05.2016
High School Diploma -
Copper Canyon High School
05.2011
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Patient and Empathetic
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Bilingual
Timeline
PCA
Banner Health
12.2022 - Current
Front Desk Receptionist/ MRI Tech Assistant
SimonMed Imaging
05.2019 - 05.2021
Medical Assistant
Banner Health, Urgent Care
01.2017 - 04.2019
Medical Assistant Extern
Valle Del Sol
12.2014 - 08.2016
Unknown - Medical Assistant
Providence Training Institute
High School Diploma -
Copper Canyon High School
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