Imran Mohammed
FOOTSCRAY,VIC
Summary
Experienced Control Room Operator with a proven track record in maintaining security at various locations, including shopping centres and corporate sites. Skilled in using advanced surveillance systems and implementing effective security measures. I am known for responding quickly and staying calm during incidents, committed to creating a safe environment. My strong communication skills, attention to detail, and results-oriented approach have been valuable in safeguarding assets and ensuring the well-being of people. Excited to bring my versatile skills to contribute to the success of a forward-thinking organization
Overview
1
1
Certification
Work History
Control room operator
Corpoate Site - CBD - Collins Street
- Execute secure opening procedures, activating surveillance and verifying access points
- Coordinate with on-site personnel to systematically unlock and secure areas
- Conduct routine inspections for security concerns before full operational hours
- Promptly document and detail all security incidents in comprehensive incident reports
- Facilitate the issuance of access cards to cleaners and contractors based on approved access levels
- Verify and validate identity and authorization before issuing access cards to maintain security protocols
- Provide contractors with roof access forms for work at elevated heights, ensuring compliance with safety regulations
- Manage and control access to plant rooms, issuing access permissions to authorized personnel only
- Ensure that only authorized personnel are allowed access during the opening process
- Use the access control system to unlock and open the main entrance gates
- This may involve using electronic key cards, codes, or other access methods
- Conduct regular checks to ensure that access to sensitive areas, such as plant rooms, is restricted to approved individuals
- Compile comprehensive shift reports summarizing key activities, incidents, and notable observations during the shift
- Implement established protocols for ejecting unauthorized or disruptive individuals from the site
- Coordinate with security staff to safely and efficiently remove unwanted individuals while minimizing disruptions to tenants
- Document all incidents involving tenant disruptions or nuisances, outlining the nature of the incident and actions taken
Control room operator
MSR - Shopping Center
- Monitor surveillance cameras to ensure the overall safety and security of the shopping center
- Respond promptly to any suspicious activities or security incidents
- Manage access control systems, including monitoring and controlling entry and exit points
- Document and report all incidents, accidents, and unusual activities
- Maintain detailed records for future reference and analysis
- Assist shoppers with inquiries, directions, and general assistance
- Manage the lost and found process, ensuring lost items are properly documented and returned to their owners
- Unlock and open glass doors at the main entrance and any other designated entry points
- Ensure that automatic doors are operational and open smoothly
- Activate escalators to ensure they are operational and safe for use
- Switch on any walkways or moving walkways, if applicable, to assist shoppers in moving around the center
- Turn on interior and exterior lighting to create a welcoming and well-lit environment
- Activate heating, ventilation, and air conditioning (HVAC) systems to maintain a comfortable temperature
- Coordinate with individual retail stores to ensure they open their respective doors at the designated time
- Confirm that any security shutters or gates for individual stores are unlocked
- Monitor and control the operation of boom gates using the parking management software
- Ensure that boom gates open and close smoothly for authorized vehicles
- Ensure that ticket dispensers are functioning correctly and issuing valid parking tickets
- Verify the accuracy of date and time stamps on the tickets
- Provide assistance to customers facing difficulties with payment machines or ticket-related issues
- Offer clear instructions and guidance on how to use the parking system
Education
Master of Science - Master of Networking
Victorian Institute of Technology
Melbourne - CBD12-2020
Skills
- Surveillance Systems operations
- Emergency response
- Communication
- Crisis Management
- Attention to Details
- Customer Service
- Documentation
- Team Collaboration
- Decision-Making
- Risk Assessment
- Adaptability
- Technology Proficiency
- Law and Regulations Knowledge
- Ethical conduct
Certification
Certificate II in Security Operations
- Monitoring Centre Operator
- Control Room Operator
- Crowd Controller
- Security Guard
- Unarmed Guard
Timeline
Control room operator
Corpoate Site - CBD - Collins Street
Control room operator
MSR - Shopping Center
Master of Science - Master of Networking
Victorian Institute of Technology
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