Hi, I’m
Shamira Smith
Starke,FL
Summary
Calm and composed representative with over 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Overview
5
years of professional experience
Work History
AsurionOrlando, FL
Technical Support Representative
07.2017 - 04.2021
Job overview
- Assisted customers with various types of technical issues via telephone.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Processed orders through company system and coordinated product deliveries.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
BluegreenOrlando, FL
Inbound Sales Agent
03.2016 - 07.2017
Job overview
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Handled price objections and used proper closing techniques to generate sales.
- Met and exceeded personal and departmental sales goals utilizing owner generated leads.
Education
Bradford High SchoolBradford, FL
High School Diploma
05.2009
Skills
- Empathetic and assuring
- Effective communication skills
- Creative problem solving
- Technical troubleshooting
- Organized and detail oriented
- Thrive in a fast-paced environment
- Team oriented
Timeline
Technical Support Representative
Asurion
07.2017 - 04.2021
Inbound Sales Agent
Bluegreen
03.2016 - 07.2017
Bradford High School
High School Diploma
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