Imuan Eady
Fort Lauderdale,FL
Summary
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
Sunrise, Florida
11.2023 - Current
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Checked for safety hazards and took corrective action when necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Confirmed visitor identification prior to granting entry into the building.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Enforced access control measures in accordance with established procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Amazon Delivery Driver
Platinum Logistics Llc
FORT MYERS, Florida
07.2022 - 04.2024
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
Customer Service Representative
Advantage 1 Mtg
Pompano Beach, Florida
03.2012 - 04.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Saint Gregory High School
Fort LauderdaleSkills
- Surveillance monitoring
- Emergency response
- Report writing
- Crowd management
- Safety compliance
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Time management
- Incident reporting
- Security guard license
- First aid and CPR certified
- CCTV monitoring
- Surveillance
Certification
CPR / AED / First-Aid
(Adult / Child / Infant / Choking)
AED / Injury & Universal Precautions
Timeline
Security Officer
Allied Universal Security
11.2023 - Current
Amazon Delivery Driver
Platinum Logistics Llc
07.2022 - 04.2024
Customer Service Representative
Advantage 1 Mtg
03.2012 - 04.2022
High School Diploma -
Saint Gregory High School