Imuetinyan Eriamiatoe

● Provided high-quality response to customer inquiries via phone,email,chat and in-person interactions.

● Assisted customers with order tracking, product inquiries and issue resolution, maintaining a high customer satisfaction rate.

● Utilized CRM software to log interactions, update customer profiles, and track issue resolution progress.

● Trained new employees on customer service protocols, effective communication techniques, and company policies.

● Managed escalated customer issues, collaborating with different departments to ensure swift and effective resolutions.

● Created and maintained a knowledge base of common customer issues and solutions to streamline support processes.

● Delivered outstanding customer service by responding to customer inquiries via chat, email, and in-person, ensuring prompt and accurate assistance.

● Handled returns, exchanges, and refunds according to company policies, providing clear explanations and maintaining customer satisfaction.

● Assisted in the development and implementation of customer service improvement strategies, resulting in a 15% increase in positive customer feedback.

● Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement and implement actionable solutions.

● Managed the store's online customer support chat, resolving issues related to product availability, order status, and technical difficulties.

● Collaborated with the marketing team to provide insights on customer preferences and trends, enhancing product recommendations and promotions.

● Provided high-quality response to customer inquiries via phone,email,chat and in-person interactions.

● Assisted customers with order tracking, product inquiries and issue resolution, maintaining a high customer satisfaction rate.

● Utilized CRM software to log interactions, update customer profiles, and track issue resolution progress.

● Trained new employees on customer service protocols, effective communication techniques, and company policies.

● Managed escalated customer issues, collaborating with different departments to ensure swift and effective resolutions.

● Created and maintained a knowledge base of common customer issues and solutions to streamline support processes.